Resolved after 14 days 22 hours, on April 20, 2026.
We've observed this for a week after the fix and are happy this is now resolved.
Update timeline
- identified Apr 20, 2026, 12:41 PM UTC
We are aware of connectivity issues affecting a small number of customers, related to an upstream networking incident with Microsoft and Cloudflare. This specifically relates to customers connecting from Reunion island. Our vendors are working with each other to remediate the issue.
- monitoring Apr 28, 2026, 03:42 PM UTC
The underlying connectivity issue causing high latency for our customers has been identified and fixed. We are monitoring for any further impact.
- resolved May 05, 2026, 11:16 AM UTC
We've observed this for a week after the fix and are happy this is now resolved.
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