Mews incident

Guest names masked for authorized users

Major Resolved View vendor source →

Mews experienced a major incident on May 6, 2026, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 04:13 PM UTC
Resolved
May 06, 2026, 04:37 PM UTC
Duration
23m
Detected by Pingoru
May 06, 2026, 04:13 PM UTC

Update timeline

  1. monitoring May 06, 2026, 04:13 PM UTC

    We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again. If you are experiencing this issue, please reload and refresh the page.

  2. resolved May 06, 2026, 04:37 PM UTC

    The issue is now fully resolved. Mews is now operating as expected.