Mews incident

Marketplace - Channel Manager ARI updates issues

Resolved after 2 days 3 hours, affecting Mews Marketplace, on February 18, 2026.

resolved Feb 20, 2026, 02:31 PM UTC

A recovery for missed inventory updates is currently running and will continue over the weekend.

Started
Feb 18, 2026, 11:06 AM UTC
Resolved
Feb 20, 2026, 02:31 PM UTC
Duration
2d 3h
Detected by Pingoru
Feb 18, 2026, 11:06 AM UTC

Affected components

Mews Marketplace

Update timeline

  1. investigating Feb 18, 2026, 11:06 AM UTC

    We are currently investigating issues with processing and distributing Availability and Price updates.

  2. identified Feb 18, 2026, 02:58 PM UTC

    We have identified the issue and are actively working on a fix. During this time, ARI updates may not synchronize correctly, potentially leading to overbookings.

  3. identified Feb 18, 2026, 04:19 PM UTC

    We have implemented a partial mitigation to improve synchronization of availability, rates, and restrictions. Work on a full resolution is ongoing.

  4. identified Feb 19, 2026, 12:56 PM UTC

    The issue has been resolved. We are now in the process of recovering missed critical availability updates for upcoming 6 months.

  5. monitoring Feb 20, 2026, 09:33 AM UTC

    The incident has been resolved, and Inventory updates are synchronizing correctly. Previously missed Inventory updates are in the process of being automatically synchronized.

  6. resolved Feb 20, 2026, 02:31 PM UTC

    A recovery for missed inventory updates is currently running and will continue over the weekend.

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