Mews incident

Cannot create quotes in EMS quotation app

Minor Resolved View vendor source →
Started
Apr 10, 2026, 10:44 AM UTC
Resolved
Apr 10, 2026, 02:08 PM UTC
Duration
3h 23m
Detected by Pingoru
Apr 10, 2026, 10:44 AM UTC

Affected components

Mews Events

Update timeline

  1. identified Apr 10, 2026, 10:44 AM UTC

    A recent change to the EMS booking engine is preventing new quotes from being created. We are reverting the booking engine to its previous stable version and update once that quote creation is functioning normally.

  2. monitoring Apr 10, 2026, 12:51 PM UTC

    We reverted the app to its previous stable version and have confirmed that quote creation is functioning normally. We are continuing to monitor the service to ensure no further errors occur. We apologize for the disruption to your operations.

  3. resolved Apr 10, 2026, 02:08 PM UTC

    We have confirmed the issue has been resolved. In case it persists, please refresh the application to apply the latest changes.

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