Price derivations of multi-level dependent rates not working as expected
Affected: Mews Marketplace
Mews Outage History
Mews is up right nowMews had 57 outages in the last 2 years totaling 320h 52m of downtime — averaging 2.3 incidents per month.
There were 57 Mews outages since December 19, 2025 totaling 320h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Online check-in journey not loading
Affected: Mews Guest Experience
Timeline · 2 updates
- monitoring Mar 04, 2026, 10:21 AM UTC
The Online check-in is degraded mainly for the nationality step. The issue was fixed and we are monitoring its impact.
- resolved Mar 04, 2026, 01:58 PM UTC
The impact of the issue is over.
Elevated Demo API Errors
Timeline · 2 updates
- investigating Feb 23, 2026, 03:30 PM UTC
We’re currently investigating an issue affecting the Mews Demo API. Some users may encounter failures, primarily HTTP 525 errors. Our engineering team is working to restore normal service and will share an update as soon as possible.
- resolved Feb 23, 2026, 03:47 PM UTC
The issue is now fully resolved. Mews is now operating as expected.
Channel Managers are delayed in processing; Space status page cannot be opened
Affected: Mews Operations
Timeline · 6 updates
Marketplace - Channel Manager ARI updates issues
Affected: Mews Marketplace
Timeline · 6 updates
- investigating Feb 18, 2026, 11:06 AM UTC
We are currently investigating issues with processing and distributing Availability and Price updates.
- identified Feb 18, 2026, 02:58 PM UTC
We have identified the issue and are actively working on a fix. During this time, ARI updates may not synchronize correctly, potentially leading to overbookings.
- identified Feb 18, 2026, 04:19 PM UTC
We have implemented a partial mitigation to improve synchronization of availability, rates, and restrictions. Work on a full resolution is ongoing.
- identified Feb 19, 2026, 12:56 PM UTC
The issue has been resolved. We are now in the process of recovering missed critical availability updates for upcoming 6 months.
- monitoring Feb 20, 2026, 09:33 AM UTC
The incident has been resolved, and Inventory updates are synchronizing correctly. Previously missed Inventory updates are in the process of being automatically synchronized.
- resolved Feb 20, 2026, 02:31 PM UTC
A recovery for missed inventory updates is currently running and will continue over the weekend.
Performance drops of Mews web app
Affected: Mews Operations
Timeline · 4 updates
Creation of payment requests fails
Affected: Mews Payments
Timeline · 5 updates
- investigating Feb 12, 2026, 02:30 PM UTC
We're investigating the issue.
- investigating Feb 12, 2026, 03:58 PM UTC
We have identified the cause and are in the process of fixing it. We will update again once we have confirmation of a fix.
- monitoring Feb 12, 2026, 05:24 PM UTC
Deployment with the reverted changes has been deployed to production. Waiting for confirmation that the issue is resolved.
- resolved Feb 12, 2026, 07:25 PM UTC
The issue has been resolved. Payment requests should be working as expected. Thank you for your patience.
- postmortem Feb 18, 2026, 09:04 AM UTC
### Overview Less than 0.5% of properties were unable to create payment requests. All affected customers had multicurrency enabled. The issue was caused by incorrect handling of multicurrency status checks introduced in the release. ### Action The issue was resolved by reverting the update that introduced the faulty logic. After the rollback, payment request creation returned to normal for all affected properties. ### Causes Due to the update, payment gateway accounts data did not load correctly. This caused an error when retrieving multicurrency status, which resulted in payment requests being blocked. ### Solution The hotfix was deployed by reverting the multicurrency status changes introduced in the update. Improvements to test coverage and alerting are underway to help prevent similar issues in the future.
Mews Events page is not loading
Affected: Mews Events
Timeline · 2 updates
- investigating Feb 11, 2026, 08:08 AM UTC
We are currently investigating an issue related to an expired security certificate that may impact access to parts of our services on Mews Events. Our engineering teams are actively working to restore normal operation as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Feb 11, 2026, 08:36 AM UTC
The issue related to an expired security certificate has now been resolved. Our engineering teams have restored normal operation, and services should be functioning as expected. We are reviewing what happened to help prevent this from recurring. Thank you for your patience while we worked to fix the problem. If you continue to experience any issues, please contact our support team.
Missing split reservation panel in reservation management
Affected: Mews Operations
Timeline · 2 updates
- monitoring Feb 10, 2026, 04:08 PM UTC
We identified an issue where the split reservation panel was not visible in the reservation management screen for a subset of users. This was caused by a gradual feature rollout affecting up to 10% of users, which has since been rolled back. Impact window: February 9, 3:34 UTC – February 10, 3:36 UTC Affected users should now see the split reservation panel as expected. No further action is required on your end.
- resolved Feb 10, 2026, 04:09 PM UTC
The issue has been resolved.
Unplanned Outage - Resolved
Affected: Mews Operations
Timeline · 7 updates
Reset 2FA option is missing in Mews Operations
Affected: Mews Operations
Timeline · 2 updates
- identified Feb 04, 2026, 11:12 AM UTC
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
- resolved Feb 04, 2026, 03:52 PM UTC
The issue has been resolved.
Configuration of age‑based adjustments for products
Affected: Mews Operations
Timeline · 3 updates
- identified Feb 04, 2026, 10:26 AM UTC
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
- identified Feb 04, 2026, 10:28 AM UTC
The Mews team has pinpointed the cause and a fix is currently underway. We’re in the final stages of resolving this and will provide another update shortly.
- resolved Feb 04, 2026, 11:01 AM UTC
The issue is resolved: Users are now able to add or modify age-based price adjustments for products charged per person or per night.
Reservation Group Creation Issue
Affected: Mews Operations
Timeline · 3 updates
Booking.com experience outage
Affected: Mews Marketplace
Timeline · 3 updates
- investigating Jan 30, 2026, 02:23 PM UTC
We're investigating the issue.
- monitoring Jan 30, 2026, 02:42 PM UTC
Booking.com outage is resolved. We are confirming with Booking.com they are re-sending all affected reservations.
- resolved Jan 30, 2026, 02:59 PM UTC
Booking.com outage is now resolved. We are contacting Booking.com to get more details
Planned Maintenance: Support Chat
Affected: Support Chat Service
Timeline · 6 updates
- identified Jan 25, 2026, 07:17 PM UTC
We’ll be performing planned maintenance on our Support Chat services during this window. When January 26, 2026 06:00–08:00 AM (CET) What to expect Chat with a human agent will be temporarily unavailable All customers will still be able to open cases Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete. Thank you for your patience and understanding.
- identified Jan 26, 2026, 07:59 AM UTC
Our planned maintenance on Support Chat is taking longer than expected. New expected end time: 10:00 AM (CET) Our teams are actively working on completion and will share another update as soon as the service is fully restored. Thank you for your patience and understanding.
- monitoring Jan 26, 2026, 08:46 AM UTC
✅ Maintenance Completed – Monitoring The planned maintenance on Support Chat has now been completed. We are currently monitoring the service to ensure everything is operating as expected. Current status Chat with an agent is available again Case creation is working as normal If you experience anything unusual, please let us know via your usual support channels. Thank you for your patience during the maintenance window.
- investigating Jan 26, 2026, 11:16 AM UTC
⚠️ Service Update – Support Chat We’re currently experiencing an issue affecting Support Chat. Current impact Chat with an agent is temporarily unavailable Customers can still open cases as usual Our teams are actively working to restore full functionality and will share another update as soon as possible. Thank you for your continued patience.
- monitoring Jan 26, 2026, 03:29 PM UTC
Support Chat is now operational again. We have restored the service and are currently monitoring closely to ensure everything continues to run as expected. Current status Chat with an agent is available Case creation is working as normal Thank you for your patience throughout this process.
- resolved Jan 26, 2026, 07:17 PM UTC
This incident has been resolved.
Issue with production data
Affected: Mews Business Intelligence
Timeline · 3 updates
- monitoring Jan 23, 2026, 02:25 PM UTC
Mews BI data refresh will be interrupted for a few moments. We will provide a status update in half an hour. Sorry for the inconvenience
- monitoring Jan 23, 2026, 03:13 PM UTC
Mews BI data refresh will be interrupted for a few moments. We will provide a status update in around half an hour. Sorry for the inconvenience
- resolved Jan 23, 2026, 04:12 PM UTC
Mews BI data refresh has completed successfully. Data ingestion is back to its normal refresh rate
Issues with Mews Booking Engine are resolved
Timeline · 4 updates
- investigating Jan 23, 2026, 10:03 AM UTC
We are currently investigating reports of an issue affecting Mews Booking Engine. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- investigating Jan 23, 2026, 10:35 AM UTC
We are continuing to investigate an issue where the Booking Engine is displaying product net prices instead of gross prices. The issue can be reproduced when changing the number of guests in a reservation.
- identified Jan 23, 2026, 10:52 AM UTC
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
- resolved Jan 23, 2026, 11:01 AM UTC
The issue is now fully resolved. Mews is now operating as expected.
Monitoring issues with Mews Email Services
Affected: Mews Operations
Timeline · 3 updates
Investigating data delays with Mews BI
Affected: Mews Business Intelligence
Timeline · 2 updates
- investigating Jan 22, 2026, 10:13 PM UTC
We are currently investigating data delays affecting Mews BI. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible. The data is expected to be delayed by 4 hours.
- resolved Jan 22, 2026, 11:04 PM UTC
Mews BI data was refreshed and the service now runs normally.
Investigating issues with Mews Email Services
Timeline · 5 updates
Printing bills in Germany experiencing issues
Affected: Mews Operations
Timeline · 3 updates
Investigating issues with scheduled exports created in Mews BI
Affected: Mews Business Intelligence
Timeline · 3 updates
- investigating Jan 19, 2026, 11:59 AM UTC
We are currently investigating an issue with scheduled exports not working in Mews BI. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- monitoring Jan 19, 2026, 06:38 PM UTC
The team has resolved the issue, and we are closely monitoring the system to ensure stability.
- resolved Jan 23, 2026, 12:16 PM UTC
The issue has been resolved. All Mews BI exports have been sent successfully and are operating as expected since January 20th. A separate warning that may appear in some Mews BI export schedules is still under investigation, but it does not affect export execution. The warning can be cleared by editing and saving the affected schedules.
Timeout of reservation checkout with closed balanced feature in PMS
Affected: Mews Operations
Timeline · 2 updates
- investigating Jan 16, 2026, 04:26 PM UTC
We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- resolved Jan 23, 2026, 01:20 PM UTC
We addressed an issue with checkout of reservations with closed balanced bill feature timing out for < 10 beta customers. Feature flag was reverted, and performance issues are being addressed
Booking Engine experiencing issues
Affected: Mews Guest Experience
Timeline · 6 updates
- investigating Jan 15, 2026, 02:32 PM UTC
We've spotted issues with the Booking Engine. We're currently investigating the issue, and will provide an update soon.
- identified Jan 15, 2026, 03:04 PM UTC
We have identified the issue and are working on to resolve it
- identified Jan 15, 2026, 03:44 PM UTC
We are still working on resolving the issue. Thank you for your patience.
- identified Jan 15, 2026, 04:37 PM UTC
We are still working to fix the issue. Thank you for your patience
- identified Jan 15, 2026, 05:10 PM UTC
We are still trying to fix the issue, as it is related to the new Upsell feature, we have temporarily disabled this new feature; Booking Engine will be using the old promotions configuration in the interim. Apologies for the inconvenience, and thank you for your patience.
- resolved Jan 15, 2026, 06:02 PM UTC
Since all Booking Engines are now working, although without the new Upsell feature, we will be closing this incident. Thank you for your patience and understanding.
Outdated accounting ledgers
Affected: Mews Operations