Mercari incident

Some support requests temporarily unavailable

Major Resolved View vendor source →

Mercari experienced a major incident on September 20, 2026 affecting Customer Service, lasting 8d 22h. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 07:18 PM UTC
Resolved
Sep 29, 2026, 05:20 PM UTC
Duration
8d 22h
Detected by Pingoru
Sep 20, 2026, 07:18 PM UTC

Affected components

Customer Service

Update timeline

  1. investigating Sep 20, 2026, 07:18 PM UTC

    Some support requests may not go through right now. We're working on restoring full access and will post an update here once it's available.

  2. resolved Sep 29, 2026, 05:20 PM UTC

    This incident has been resolved.