Mercari incident

Delays in Customer Support Response Due to High Volume

Minor Resolved View vendor source →

Mercari experienced a minor incident on September 12, 2025 affecting Customer Service, lasting 11d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 04:21 AM UTC
Resolved
Sep 23, 2025, 09:00 PM UTC
Duration
11d 16h
Detected by Pingoru
Sep 12, 2025, 04:21 AM UTC

Affected components

Customer Service

Update timeline

  1. monitoring Sep 12, 2025, 04:21 AM UTC

    We are currently experiencing higher than usual volumes due to the recent outage, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. resolved Sep 23, 2025, 09:00 PM UTC

    This incident has been resolved.