Mercari incident

Some (0.2%) of iOS App customers can't access Help Center

Minor Resolved View vendor source →

Mercari experienced a minor incident on October 19, 2026 affecting Customer Service, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 09:57 PM UTC
Resolved
Oct 20, 2026, 11:50 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 19, 2026, 09:57 PM UTC

Affected components

Customer Service

Update timeline

  1. investigating Oct 19, 2026, 09:57 PM UTC

    For the customers who can't access our Help Center please contact us via email [email protected]. We apologize for the inconvenience

  2. resolved Oct 20, 2026, 11:50 PM UTC

    This incident has been resolved.