- Detected by Pingoru
- Jun 15, 2026, 07:30 PM UTC
- Resolved
- Jun 15, 2026, 08:25 PM UTC
- Duration
- 54m
Affected: Integrations to 3rd Party Services
Timeline · 4 updates
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investigating Jun 15, 2026, 07:30 PM UTC
We are currently investigating an issue affecting the Maxio HubSpot integration. Some merchants may be unable to create subscriptions from HubSpot deals. Our team has identified a likely source of the issue and is actively working on mitigation. We will provide another update once we have more information.
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identified Jun 15, 2026, 07:50 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 15, 2026, 08:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 15, 2026, 08:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 06:58 PM UTC
- Resolved
- Jun 10, 2026, 08:47 PM UTC
- Duration
- 1h 48m
Affected: APIIntegrations to 3rd Party Services
Timeline · 4 updates
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identified Jun 10, 2026, 06:58 PM UTC
A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We are actively investigating and working to restore expected behavior as quickly as possible.
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identified Jun 10, 2026, 07:27 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jun 10, 2026, 07:58 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 10, 2026, 08:47 PM UTC
This incident has been resolved. Our team has implemented a fix and confirmed that impacted requests are processing normally again, including affected integration workflows. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 01:18 PM UTC
- Resolved
- May 22, 2026, 12:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 22, 2026, 01:18 PM UTC
Maxio encountered issues with icons not displaying within the application. Our engineering team quickly identified and resolved the issue.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:44 PM UTC
- Resolved
- May 08, 2026, 02:15 PM UTC
- Duration
- 30m
Affected: Main Application
Timeline · 2 updates
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investigating May 08, 2026, 01:44 PM UTC
We are currently investigating elevated 503 errors. Some customers may experience intermittent errors or degraded availability. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide another update as soon as we have more information.
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resolved May 08, 2026, 02:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 04:24 PM UTC
- Resolved
- Apr 20, 2026, 05:34 PM UTC
- Duration
- 1h 10m
Affected: Main ApplicationAPI
Timeline · 5 updates
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investigating Apr 20, 2026, 04:24 PM UTC
We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via both the application and API. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
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investigating Apr 20, 2026, 04:53 PM UTC
We are continuing to investigate this issue.
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identified Apr 20, 2026, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 20, 2026, 05:29 PM UTC
A fix has been implemented and we are currently monitoring the results. Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval. No underlying invoice data was impacted.
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resolved Apr 20, 2026, 05:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 05:29 PM UTC
- Resolved
- Apr 14, 2026, 07:02 AM UTC
- Duration
- 13h 32m
Affected: Email Sending
Timeline · 5 updates
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identified Apr 13, 2026, 05:29 PM UTC
We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.
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monitoring Apr 13, 2026, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 13, 2026, 06:07 PM UTC
We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue.
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monitoring Apr 13, 2026, 08:39 PM UTC
We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience.
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resolved Apr 14, 2026, 07:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 03:25 PM UTC
- Resolved
- Apr 01, 2026, 08:58 PM UTC
- Duration
- 5h 32m
Affected: Main Application
Timeline · 6 updates
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investigating Apr 01, 2026, 03:25 PM UTC
We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality. Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information. Thank you for your patience.
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investigating Apr 01, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
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identified Apr 01, 2026, 04:06 PM UTC
We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance. We will continue to share updates as progress is made. Thank you for your patience.
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monitoring Apr 01, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 01, 2026, 08:58 PM UTC
The root cause of the issue has been fully identified and resolved, and system performance has returned to normal. We have been monitoring closely and are confident the platform is operating as expected. No action is required at this time. Thank you for your patience.
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resolved Apr 01, 2026, 08:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 06:00 PM UTC
- Resolved
- Feb 11, 2026, 06:20 PM UTC
- Duration
- 20m
Affected: Integrations to 3rd Party Services
Timeline · 3 updates
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identified Feb 11, 2026, 06:00 PM UTC
Earlier today, we released an update to our Stripe integration within Advanced Billing to support enhanced validation requirements for Commercial Enhanced Data Program (CEDP) data. This update introduced an unintended regression that caused some payments to fail due to stricter validation of certain line-item values. This behavior is limited to Stripe processing within Advanced Billing. We are in the process reverting the release to restore normal processing and will provide an update once the rollback is complete.
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monitoring Feb 11, 2026, 06:17 PM UTC
We have rolled back the earlier release that caused Stripe payment failures within Advanced Billing. Payment processing has been restored and we are actively monitoring. Any payments that failed due to this issue can now be safely retried, either manually or through automatic dunning where enabled. We sincerely apologize for the disruption and appreciate your patience.
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resolved Feb 11, 2026, 06:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 12:58 AM UTC
- Resolved
- Feb 04, 2026, 01:33 AM UTC
- Duration
- 34m
Affected: Main ApplicationIntegrations to 3rd Party Services
Timeline · 4 updates
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investigating Feb 04, 2026, 12:58 AM UTC
We are currently investigating reports of Integration syncs and exports not running in the Maxio Platform.
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investigating Feb 04, 2026, 01:25 AM UTC
We are continuing to investigate this issue.
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identified Feb 04, 2026, 01:28 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Feb 04, 2026, 01:33 AM UTC
We have deployed a fix and this incident is now resolved. Background jobs for integration syncs and exports/imports are running normally again. We will also be implementing additional safeguards to help prevent this issue from recurring.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 04:50 PM UTC
- Resolved
- Jan 27, 2026, 01:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 27, 2026, 04:50 PM UTC
Resolved — Advanced Billing experienced a very brief period of degraded performance lasting approximately 1 minute and 10 seconds between 01:32 UTC and 01:33 UTC on 1/27/2026. During this time, some requests may have returned 500-level responses. Normal processing continued, and the service quickly returned to full operational status.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 08:08 PM UTC
- Resolved
- Jan 21, 2026, 09:11 PM UTC
- Duration
- 1h 2m
Affected: Main Application
Timeline · 4 updates
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investigating Jan 21, 2026, 08:08 PM UTC
We’re currently investigating an issue where the horizontal scroll bar is missing on the Create Transactions screen (including when creating contracts with transactions), which prevents users from scrolling to view and enter values in all required columns.
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identified Jan 21, 2026, 08:13 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 21, 2026, 09:03 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 21, 2026, 09:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2026, 09:29 AM UTC
- Resolved
- Jan 17, 2026, 09:29 AM UTC
- Duration
- —
Affected: API
Timeline · 1 update
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resolved Jan 17, 2026, 09:29 AM UTC
Between 2026-01-17 06:40:01 UTC and 2026-01-17 08:51:29 UTC Advanced Billing merchants using exchange rates experienced intermittent HTTP 500 errors on the Product Catalog and Subscription API endpoints due to a third-party service disruption with Open Exchange Rates. No data loss occurred (request/response errors only). This was mitigated on our end as of 2026-01-17 08:51:29 UTC, and service is operating normally.
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2026, 03:32 PM UTC
- Resolved
- Jan 08, 2026, 03:43 PM UTC
- Duration
- 10m
Affected: Maxio Paymentse-Invoicing
Timeline · 4 updates
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investigating Jan 08, 2026, 03:32 PM UTC
We are currently investigating an issue preventing some customers from adding ACH info via Plaid to pay e-Bills and update their e-Bill Billing Profile.
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identified Jan 08, 2026, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 08, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 08, 2026, 03:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 09:27 PM UTC
- Resolved
- Dec 03, 2025, 10:30 PM UTC
- Duration
- 1h 3m
Affected: Main Application
Timeline · 4 updates
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identified Dec 03, 2025, 09:27 PM UTC
We are currently experiencing unexpected errors related to today’s release that may prevent some users from logging in or navigating the system. Our development team is actively investigating the cause and working to restore full functionality as quickly as possible. We will continue to share updates as we make progress. Thank you for your patience.
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monitoring Dec 03, 2025, 09:55 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Dec 03, 2025, 09:55 PM UTC
We are continuing to monitor for any further issues.
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resolved Dec 03, 2025, 10:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 24, 2025, 05:30 PM UTC
- Resolved
- Nov 24, 2025, 05:30 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2025, 12:47 PM UTC
- Resolved
- Oct 31, 2025, 04:08 PM UTC
- Duration
- 3h 21m
Affected: Main Application
Timeline · 2 updates
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monitoring Oct 31, 2025, 12:47 PM UTC
During scheduled maintenance, an unexpected issue caused a brief 2–4 minute service interruption. Systems have recovered, and all services are currently operational. We are continuing to monitor to ensure full stability.
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resolved Oct 31, 2025, 04:08 PM UTC
This incident has been resolved.
Read the full incident report →
Critical October 27, 2025 - Detected by Pingoru
- Oct 27, 2025, 01:21 PM UTC
- Resolved
- Oct 27, 2025, 02:52 PM UTC
- Duration
- 1h 31m
Affected: Main ApplicationBilling PortalAPIChargify.js (Maxio.js)Scheduled Payment ProcessingEmail SendingWebhooksMaxio Hosted PagesData Exports
Timeline · 4 updates
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investigating Oct 27, 2025, 01:21 PM UTC
We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.
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monitoring Oct 27, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Oct 27, 2025, 02:05 PM UTC
We are continuing to monitor as there are still some intermittent errors occurring. Exports have been paused for the time being while we work to fully recover.
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resolved Oct 27, 2025, 02:52 PM UTC
This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 04:06 PM UTC
- Resolved
- Oct 15, 2025, 06:18 PM UTC
- Duration
- 2h 12m
Affected: Billing Portal
Timeline · 5 updates
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investigating Oct 15, 2025, 04:06 PM UTC
We are currently investigating reports of Billing Portal Management Links not functioning correctly for some customers.
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investigating Oct 15, 2025, 04:31 PM UTC
We are continuing to investigate this issue.
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investigating Oct 15, 2025, 05:34 PM UTC
We are continuing to investigate this issue.
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monitoring Oct 15, 2025, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 15, 2025, 06:18 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 3, 2025 - Detected by Pingoru
- Sep 03, 2025, 09:17 PM UTC
- Resolved
- Sep 03, 2025, 10:13 PM UTC
- Duration
- 55m
Affected: Email Sendinge-Invoicing
Timeline · 3 updates
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investigating Sep 03, 2025, 09:17 PM UTC
We are currently investigating an issue affecting emails and e-invoices in Maxio. Our team is actively working to identify the cause and will provide updates as soon as more information is available.
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monitoring Sep 03, 2025, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 03, 2025, 10:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2025, 05:06 PM UTC
- Resolved
- Aug 14, 2025, 08:19 PM UTC
- Duration
- 3h 13m
Affected: Main Application
Timeline · 4 updates
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identified Aug 14, 2025, 05:06 PM UTC
Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.
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identified Aug 14, 2025, 06:06 PM UTC
We are continuing to work on a fix for this issue.
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identified Aug 14, 2025, 07:09 PM UTC
We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution.
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resolved Aug 14, 2025, 08:19 PM UTC
A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 04:22 PM UTC
- Resolved
- Jul 16, 2025, 07:30 PM UTC
- Duration
- 3h 7m
Affected: Billing Portal
Timeline · 3 updates
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monitoring Jul 16, 2025, 04:22 PM UTC
Between 11:24 to 11:40 Eastern (specific times dependent on DNS caching and propagation delays) billingportal.com was not reachable. This was due to an unexpected side-effect of planned DNS maintenance. Our team is currently monitoring as DNS caching and propagation delays may cause the portal to be temporarily unreachable for some customers.
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monitoring Jul 16, 2025, 05:25 PM UTC
We are continuing to monitor for any further issues.
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resolved Jul 16, 2025, 07:30 PM UTC
This incident has been resolved.
Read the full incident report →
