Maxio Outage History

Maxio is up right now

There were 5 Maxio outages since February 4, 2026 totaling 21h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://maxio.statuspage.io

Major April 20, 2026

Advanced Billing: Invoice Viewing Errors (UI & API)

Detected by Pingoru
Apr 20, 2026, 04:24 PM UTC
Resolved
Apr 20, 2026, 05:34 PM UTC
Duration
1h 10m
Affected: Main ApplicationAPI
Timeline · 5 updates
  1. investigating Apr 20, 2026, 04:24 PM UTC

    We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via both the application and API. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

  2. investigating Apr 20, 2026, 04:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 20, 2026, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 20, 2026, 05:29 PM UTC

    A fix has been implemented and we are currently monitoring the results. Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval. No underlying invoice data was impacted.

  5. resolved Apr 20, 2026, 05:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Maxio Platform E-Billing Degradation

Detected by Pingoru
Apr 13, 2026, 05:29 PM UTC
Resolved
Apr 14, 2026, 07:02 AM UTC
Duration
13h 32m
Affected: Email Sending
Timeline · 5 updates
  1. identified Apr 13, 2026, 05:29 PM UTC

    We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.

  2. monitoring Apr 13, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 13, 2026, 06:07 PM UTC

    We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue.

  4. monitoring Apr 13, 2026, 08:39 PM UTC

    We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience.

  5. resolved Apr 14, 2026, 07:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2026

Advanced Billing System Performance Degradation

Detected by Pingoru
Apr 01, 2026, 03:25 PM UTC
Resolved
Apr 01, 2026, 08:58 PM UTC
Duration
5h 32m
Affected: Main Application
Timeline · 6 updates
  1. investigating Apr 01, 2026, 03:25 PM UTC

    We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality. Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information. Thank you for your patience.

  2. investigating Apr 01, 2026, 03:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 01, 2026, 04:06 PM UTC

    We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance. We will continue to share updates as progress is made. Thank you for your patience.

  4. monitoring Apr 01, 2026, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 01, 2026, 08:58 PM UTC

    The root cause of the issue has been fully identified and resolved, and system performance has returned to normal. We have been monitoring closely and are confident the platform is operating as expected. No action is required at this time. Thank you for your patience.

  6. resolved Apr 01, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Stripe (Advanced Billing) Payment Processing Issue

Detected by Pingoru
Feb 11, 2026, 06:00 PM UTC
Resolved
Feb 11, 2026, 06:20 PM UTC
Duration
20m
Affected: Integrations to 3rd Party Services
Timeline · 3 updates
  1. identified Feb 11, 2026, 06:00 PM UTC

    Earlier today, we released an update to our Stripe integration within Advanced Billing to support enhanced validation requirements for Commercial Enhanced Data Program (CEDP) data. This update introduced an unintended regression that caused some payments to fail due to stricter validation of certain line-item values. This behavior is limited to Stripe processing within Advanced Billing. We are in the process reverting the release to restore normal processing and will provide an update once the rollback is complete.

  2. monitoring Feb 11, 2026, 06:17 PM UTC

    We have rolled back the earlier release that caused Stripe payment failures within Advanced Billing. Payment processing has been restored and we are actively monitoring. Any payments that failed due to this issue can now be safely retried, either manually or through automatic dunning where enabled. We sincerely apologize for the disruption and appreciate your patience.

  3. resolved Feb 11, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 4, 2026

Maxio Platform Degradation: Integration Syncs & Exports

Detected by Pingoru
Feb 04, 2026, 12:58 AM UTC
Resolved
Feb 04, 2026, 01:33 AM UTC
Duration
34m
Affected: Main ApplicationIntegrations to 3rd Party Services
Timeline · 4 updates
  1. investigating Feb 04, 2026, 12:58 AM UTC

    We are currently investigating reports of Integration syncs and exports not running in the Maxio Platform.

  2. investigating Feb 04, 2026, 01:25 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 04, 2026, 01:28 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 04, 2026, 01:33 AM UTC

    We have deployed a fix and this incident is now resolved. Background jobs for integration syncs and exports/imports are running normally again. We will also be implementing additional safeguards to help prevent this issue from recurring.

Read the full incident report →

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