Resolved after 50 minutes, affecting Data Exports, on September 18, 2026.
The issue affecting some Advanced Billing CSV exports has been resolved, and new exports are completing normally. Exports that became stuck prior to the fix may not complete and will need to be removed and re-run. We sincerely apologize for the disruption and appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Sep 18, 2026, 11:02 PM UTC
We are investigating an issue causing some Advanced Billing CSV exports to remain in a processing state longer than expected. We will provide another update as more information becomes available.
- identified Sep 18, 2026, 11:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2026, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 11:53 PM UTC
The issue affecting some Advanced Billing CSV exports has been resolved, and new exports are completing normally. Exports that became stuck prior to the fix may not complete and will need to be removed and re-run. We sincerely apologize for the disruption and appreciate your patience while we worked to resolve this issue.
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