Maxio experienced a critical incident on October 27, 2025 affecting Main Application and Billing Portal and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 01:21 PM UTC
We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.
- monitoring Oct 27, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 27, 2025, 02:05 PM UTC
We are continuing to monitor as there are still some intermittent errors occurring. Exports have been paused for the time being while we work to fully recover.
- resolved Oct 27, 2025, 02:52 PM UTC
This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption.