Maxio experienced a minor incident on April 13, 2026 affecting Email Sending, lasting 13h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 13, 2026, 05:29 PM UTC
We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.
- monitoring Apr 13, 2026, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 13, 2026, 06:07 PM UTC
We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue.
- monitoring Apr 13, 2026, 08:39 PM UTC
We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience.
- resolved Apr 14, 2026, 07:02 AM UTC
This incident has been resolved.