Maxio incident

Billing Portal Management Links Not Functioning for Some Customers

Major Resolved View vendor source →

Maxio experienced a major incident on October 15, 2025 affecting Billing Portal, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:06 PM UTC
Resolved
Oct 15, 2025, 06:18 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 15, 2025, 04:06 PM UTC

Affected components

Billing Portal

Update timeline

  1. investigating Oct 15, 2025, 04:06 PM UTC

    We are currently investigating reports of Billing Portal Management Links not functioning correctly for some customers.

  2. investigating Oct 15, 2025, 04:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 15, 2025, 05:34 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 15, 2025, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 15, 2025, 06:18 PM UTC

    This incident has been resolved.