Maxio incident

Advanced Billing: Intermittent HTTP 500 Errors on Product Catalog & Subscription Endpoints (Third-Party Exchange Rates Outage)

Minor Resolved View vendor source →

Maxio experienced a minor incident on January 17, 2026 affecting API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2026, 09:29 AM UTC
Resolved
Jan 17, 2026, 09:29 AM UTC
Duration
—
Detected by Pingoru
Jan 17, 2026, 09:29 AM UTC

Affected components

API

Update timeline

  1. resolved Jan 17, 2026, 09:29 AM UTC

    Between 2026-01-17 06:40:01 UTC and 2026-01-17 08:51:29 UTC Advanced Billing merchants using exchange rates experienced intermittent HTTP 500 errors on the Product Catalog and Subscription API endpoints due to a third-party service disruption with Open Exchange Rates. No data loss occurred (request/response errors only). This was mitigated on our end as of 2026-01-17 08:51:29 UTC, and service is operating normally.