Advanced Billing: Invoice Viewing Errors (UI & API)

Update timeline

1. investigating Apr 20, 2026, 04:24 PM UTC

   We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via both the application and API. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

2. investigating Apr 20, 2026, 04:53 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 20, 2026, 04:58 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Apr 20, 2026, 05:29 PM UTC

   A fix has been implemented and we are currently monitoring the results. Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval. No underlying invoice data was impacted.

5. resolved Apr 20, 2026, 05:34 PM UTC

   This incident has been resolved.