Maxio incident

Plaid Bank Account Connection Not Loading for Some Customers on E-Billing Invoices and Profiles

Major Resolved View vendor source →

Maxio experienced a major incident on January 8, 2026 affecting Maxio Payments and e-Invoicing, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 03:32 PM UTC
Resolved
Jan 08, 2026, 03:43 PM UTC
Duration
10m
Detected by Pingoru
Jan 08, 2026, 03:32 PM UTC

Affected components

Maxio Paymentse-Invoicing

Update timeline

  1. investigating Jan 08, 2026, 03:32 PM UTC

    We are currently investigating an issue preventing some customers from adding ACH info via Plaid to pay e-Bills and update their e-Bill Billing Profile.

  2. identified Jan 08, 2026, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 03:43 PM UTC

    This incident has been resolved.