Maxio Outage History
Maxio is up right nowPingoru has recorded 50 incidents for Maxio: 23 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 20 of 720 (3%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 3 | 6 of 720 (1%) |
| July 2026 | 3 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 581 (0%) |
Incidents, newest first
Minor August 14, 2025 Product Creation Error in Advanced Billing 3h 13m Main Application
Started Aug 14, 2025, 05:06 PM UTC· resolved Aug 14, 2025, 08:19 PM UTC
- identified Aug 14, 2025, 05:06 PM UTC
Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.
- identified Aug 14, 2025, 06:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 14, 2025, 07:09 PM UTC
We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution.
- resolved Aug 14, 2025, 08:19 PM UTC
A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well.
Major July 16, 2025 Billing Portal Temporarily Unreachable 3h 7m Billing Portal
Started Jul 16, 2025, 04:22 PM UTC· resolved Jul 16, 2025, 07:30 PM UTC
- monitoring Jul 16, 2025, 04:22 PM UTC
Between 11:24 to 11:40 Eastern (specific times dependent on DNS caching and propagation delays) billingportal.com was not reachable. This was due to an unexpected side-effect of planned DNS maintenance. Our team is currently monitoring as DNS caching and propagation delays may cause the portal to be temporarily unreachable for some customers.
- monitoring Jul 16, 2025, 05:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2025, 07:30 PM UTC
This incident has been resolved.
Minor May 13, 2025 Subscription Next Billing Date Error in UI for Some Subscriptions 17m Main Application
Started May 13, 2025, 03:38 PM UTC· resolved May 13, 2025, 03:56 PM UTC
- investigating May 13, 2025, 03:38 PM UTC
We are currently investigating an error for the Next Billing date that is occurring for some Advanced Billing subscriptions in the UI. This error also prevents Proforma Previews from being generated for impacted subscriptions.
- monitoring May 13, 2025, 03:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 03:56 PM UTC
This incident has been resolved.
Major April 24, 2025 Maxio Platform 503 Error Access Issues 31m Main Application, Intuit Developer Group QuickBooks Online API
Started Apr 24, 2025, 07:50 PM UTC· resolved Apr 24, 2025, 08:21 PM UTC
- investigating Apr 24, 2025, 07:50 PM UTC
During a scheduled release that was not expected to cause downtime, an issue occurred that is currently causing certain Maxio platform accounts to be temporarily unavailable. Impacted users are receiving a 503 error when attempting to access their accounts. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
- identified Apr 24, 2025, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 24, 2025, 08:21 PM UTC
This incident has been resolved.
Major March 31, 2025 Advanced Billing - API Service Interruption on "Create Usage" Endpoint 30m API
Started Mar 31, 2025, 10:58 PM UTC· resolved Mar 31, 2025, 11:28 PM UTC
- identified Mar 31, 2025, 10:58 PM UTC
We experienced an issue with the Advanced Billing "Create Usage" API endpoint between the 2025-03-31 17:49:38 -0400 and 2025-03-31 18:22:21 -0400, and 2025-03-31 18:42:22 -0400 - 2025-03-31 18:49:36 -0400 where timeouts resulted in 500 errors. This was caused by an unexpected load increase from a separate service, which impacted the performance of the Usage endpoint. The underlying issue has been identified and system performance has stabilized. A full resolution is in progress.
- monitoring Mar 31, 2025, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2025, 11:28 PM UTC
Service has been fully restored, but any usage submissions that received a 500 error during the affected periods will need to be resent. Please reach out to our Support team should you require logs of specific usage API calls that were impacted as we are happy to provide these. We apologize for this disruption. We are implementing improvements to our systems to prevent similar issues in the future. Thank you for your patience and understanding.
Minor March 10, 2025 Webhook Delivery Delays –
Started Mar 10, 2025, 02:00 PM UTC· resolved Mar 10, 2025, 02:00 PM UTC
- resolved Mar 31, 2025, 06:56 PM UTC
Incident Dates: Start: 03/10/2025 End: 03/11/2025 Root Cause: A rare communication issue between a background server and an internal service caused disruptions in webhook processing. Impact: Some webhook events were not delivered as expected, potentially leading to delays or inconsistencies for systems relying solely on those notifications. Resolution & Mitigation Steps: The issue was identified and resolved. Monitoring has been improved to catch similar issues earlier. Additional internal safeguards have been put in place to prevent recurrence. Actions Needed: We will contact affected customers to inform them of the issue. Customers will be given the option to have any missing webhook events resent. Best Practices Reminder (link below): Webhooks are asynchronous. We strive for timely delivery, but we DO NOT recommend relying on them for time-sensitive events. Do not block users based on webhook responses. The recommended approach is to verify subscription status using the Subscriptions API. https://developers.maxio.com/http/getting-started/about-the-api/webhooks#best-practices
Minor February 21, 2025 Maxio Payments: Tokenization Processing Issue –
Started Feb 21, 2025, 03:15 PM UTC· resolved Feb 21, 2025, 03:15 PM UTC
- resolved Feb 21, 2025, 09:28 PM UTC
Incident Overview: A recent configuration change introduced an unintended impact on payment processing, causing payment profile tokenization failures for a subset of customers. The issue was quickly identified and resolved, restoring normal operations. Root Cause: An internal adjustment altered the way certain payment profile tokenization requests were handled, affecting the communication between systems and leading to failures in storing these payment profiles. Resolution & Next Steps: - The adjustment has been reverted to restore expected functionality. - Additional monitoring has been implemented to detect similar issues earlier. - A review process is in place to improve testing and validation of future changes. Potential Actions Needed: We recommend that customers whose signups or payment profile updates failed retry their transactions. If any issues persist, they should reach out to support for further assistance.
Minor February 17, 2025 Brief Service Disruption – February 17, 2025 –
Started Feb 17, 2025, 03:30 PM UTC· resolved Feb 17, 2025, 03:30 PM UTC
- resolved Feb 17, 2025, 07:02 PM UTC
Incident Summary: On February 17, 2025, from 10:31:57 AM to 10:32:13 AM EST, A system change caused an unexpected service disruption of 16 seconds. During this time, some users experienced temporary unavailability via the API and UI, with a limited number of lost connections. Resolution: The issue was quickly identified and resolved. The system is now fully operational. Next Steps: Customers who encountered a 500 error during this period should retry their API requests. We are reviewing our processes to prevent similar occurrences in the future.
Major January 14, 2025 Maxio Platform Brief Outage 10m
Started Jan 14, 2025, 09:15 PM UTC· resolved Jan 14, 2025, 09:25 PM UTC
- resolved Jan 14, 2025, 10:02 PM UTC
We experienced a brief outage due to a configuration change aimed at improving system functionality. The issue was identified and promptly resolved by rolling back the change, restoring full availability. The downtime lasted approximately 10 minutes. We apologize for any inconvenience caused and appreciate your patience.
Major January 14, 2025 Maxio Platform Outage: 503 Errors Observed 21m Main Application
Started Jan 14, 2025, 07:47 PM UTC· resolved Jan 14, 2025, 08:08 PM UTC
- investigating Jan 14, 2025, 07:47 PM UTC
We are currently investigating this issue.
- monitoring Jan 14, 2025, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 14, 2025, 07:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2025, 08:08 PM UTC
This incident has been resolved.
Major January 13, 2025 Advanced Billing - Public Signup Page reCAPTCHA Error 25m Maxio Hosted Pages
Started Jan 13, 2025, 06:09 PM UTC· resolved Jan 13, 2025, 06:34 PM UTC
- investigating Jan 13, 2025, 06:09 PM UTC
We are currently investigating an error on Advanced Billing Public Signup Pages pertaining to reCAPTCHA that is preventing signups.
- investigating Jan 13, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- resolved Jan 13, 2025, 06:34 PM UTC
The underlying problem has been identified and a fix was implemented. This issue has been resolved and reCAPTCHA for Public Signups is now functioning correctly.
Critical January 1, 2025 Advanced Billing: Service Disruption 37m Main Application, API
Started Jan 01, 2025, 08:09 AM UTC· resolved Jan 01, 2025, 08:47 AM UTC
- investigating Jan 01, 2025, 08:09 AM UTC
We are currently investigating this issue.
- identified Jan 01, 2025, 08:30 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 01, 2025, 08:47 AM UTC
This incident has been resolved.
Minor December 1, 2024 Unviewable invoices retrieved from the API or accessed via the Billing Portal. 8h Billing Portal, API
Started Dec 01, 2024, 02:50 PM UTC· resolved Dec 01, 2024, 10:50 PM UTC
- identified Dec 01, 2024, 04:08 PM UTC
The issue has been identified and it is being fixed.
- monitoring Dec 01, 2024, 09:24 PM UTC
As of 16:40 UTC, invoice display functionality has been restored, and the root cause has been resolved. We are actively monitoring the situation and working to ensure that all invoices affected by this issue are viewable.
- resolved Dec 01, 2024, 11:27 PM UTC
This incident has been resolved.
Minor November 7, 2024 Pay Invoice Online Button Not Rendering on Invoice Public URL's 20m Billing Portal, Maxio Hosted Pages
Started Nov 07, 2024, 04:28 PM UTC· resolved Nov 07, 2024, 04:49 PM UTC
- investigating Nov 07, 2024, 04:28 PM UTC
We are currently investigating the "Pay Invoice Online" button not rendering properly on Advanced Billing Invoice Public URL's, preventing the invoices from being paid online.
- identified Nov 07, 2024, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 07, 2024, 04:49 PM UTC
This incident has been resolved.