Maxio incident

Advanced Billing Subscriptions API endpoints rejecting unrecognized fields

Major Resolved View vendor source →

Maxio experienced a major incident on June 10, 2026 affecting API and Integrations to 3rd Party Services, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 06:58 PM UTC
Resolved
Jun 10, 2026, 08:47 PM UTC
Duration
1h 48m
Detected by Pingoru
Jun 10, 2026, 06:58 PM UTC

Affected components

APIIntegrations to 3rd Party Services

Update timeline

  1. identified Jun 10, 2026, 06:58 PM UTC

    A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We are actively investigating and working to restore expected behavior as quickly as possible.

  2. identified Jun 10, 2026, 07:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 10, 2026, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 08:47 PM UTC

    This incident has been resolved. Our team has implemented a fix and confirmed that impacted requests are processing normally again, including affected integration workflows. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.