Lumos Outage History
Lumos is up right nowPingoru has recorded 52 incidents for Lumos: 20 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 2 | 9 of 744 (1%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 1 | 94 of 744 (13%) |
| September 2026 | 1 | 94 of 720 (13%) |
| October 2026 | 2 | 1 of 517 (0%) |
Incidents, newest first
Minor October 15, 2026 Task Center Redirects for Non-Admin Users 17m AppStore
Started Oct 15, 2026, 01:40 PM UTC· resolved Oct 15, 2026, 01:57 PM UTC
- identified Oct 15, 2026, 01:40 PM UTC
Users who approve access requests but aren't Lumos admins are being sent to the AppStore when they open Task Center. This issue is impacting all customers. Our engineering team has identified the root cause and is actively working on a fix.
- monitoring Oct 15, 2026, 01:56 PM UTC
A fix has been implemented, and we're monitoring for a full resolution.
- resolved Oct 15, 2026, 01:57 PM UTC
This issue is now fully resolved.
Critical October 14, 2026 Lumos UI loading slowly 55m Platform
Started Oct 14, 2026, 01:58 PM UTC· resolved Oct 14, 2026, 02:53 PM UTC
- investigating Oct 14, 2026, 01:58 PM UTC
Our engineers are investigating reports of the Lumos UI loading slowly, or failing to load all together. We will share updates here as we have them.
- investigating Oct 14, 2026, 02:00 PM UTC
We are continuing to investigate this issue.
- identified Oct 14, 2026, 02:10 PM UTC
We've identified the likely cause of the issue affecting all customers. The Lumos UI may continue to load slowly or fail to load as we work on a fix. We'll share updates as we make progress.
- monitoring Oct 14, 2026, 02:31 PM UTC
Lumos is back up after our team stepped in with a hotfix. A permanent fix is deploying now, and we’ll stay in Monitoring until it lands and we've confirmed things are fully back to normal.
- resolved Oct 14, 2026, 02:53 PM UTC
The issue causing the Lumos UI to load slowly or fail to load has been resolved. All systems are operating normally.
Major September 10, 2026 ITSM tickets failing to be created 3d 21h AppStore, Access Reviews
Started Sep 10, 2026, 10:37 PM UTC· resolved Sep 14, 2026, 08:26 PM UTC
- identified Sep 11, 2026, 02:08 PM UTC
Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
- monitoring Sep 11, 2026, 02:34 PM UTC
A fix has been implemented and we are monitoring to confirm that all is working.
- resolved Sep 14, 2026, 08:26 PM UTC
This incident is resolved. Our team has backfilled any ITSM tickets that had initially failed to be created. Please reach out to [email protected] with any questions or concerns.
Major August 6, 2026 Inactivity workflows are removing active users despite conditions not being met 3d 22h Platform
Started Aug 06, 2026, 08:27 PM UTC· resolved Aug 10, 2026, 06:41 PM UTC
- identified Aug 06, 2026, 08:27 PM UTC
We're investigating an incident where access for several users was removed by an inactivity workflow despite the conditions not being met. We've identified the cause and are working on resolving it.
- identified Aug 06, 2026, 08:56 PM UTC
Inactivity Workflows have been temporarily disabled while we work to resolve this issue.
- identified Aug 06, 2026, 11:15 PM UTC
We've root caused and remediated the underlying issue. The Inactivity Workflows will remain disabled for the time being. We will be in touch with affected customers.
- resolved Aug 10, 2026, 06:41 PM UTC
This has now been resolved. Any impacted customers will be contacted by the Lumos team.
Major July 16, 2026 Loading errors caused by AWS CloudFront outage –
Started Jul 16, 2026, 07:30 AM UTC· resolved Jul 16, 2026, 07:30 AM UTC
- resolved Jul 16, 2026, 03:25 PM UTC
We experienced errors loading our website (504 Gateway Timeout) caused by an outage in AWS CloudFront, a third-party service we use to deliver our site. The issue originated within AWS infrastructure and affected services globally; it was not caused by a problem with our own application, and service has now been restored.
Minor July 1, 2026 Slow page loads / delays in sync processing –
Started Jul 01, 2026, 02:30 PM UTC· resolved Jul 01, 2026, 02:30 PM UTC
- resolved Jul 02, 2026, 08:14 PM UTC
We experienced some exaggerated latency on our database instance leading to slow page loads and delays in sync processing from 8:38PM - 10:00PM MT Affected components: App Store, Hosted Integrations
Major June 17, 2026 Some integration capabilities failing and unable to be retried 2h 7m Hosted Integrations
Started Jun 17, 2026, 09:09 PM UTC· resolved Jun 17, 2026, 11:17 PM UTC
- identified Jun 17, 2026, 09:09 PM UTC
Our team is aware that some integration capabilities (ex. a "Create Account" step in a provisioning workflow) are failing consistently, even when retried. We've identified the root cause and are working on a fix.
- monitoring Jun 17, 2026, 09:32 PM UTC
We've rolled out a fix for the affected integration capabilities and are seeing recovery. We're monitoring closely to confirm everything stays stable.
- resolved Jun 17, 2026, 11:17 PM UTC
This incident has been resolved. We rolled out a fix and integration capabilities are working normally again. Any operations that failed during the incident have been re-run on our end, so no action is needed on your part. We're sorry for the disruption, and thank you for your patience.
Minor June 11, 2026 Slowness Across Application 36m Platform
Started Jun 11, 2026, 03:53 PM UTC· resolved Jun 11, 2026, 04:30 PM UTC
- identified Jun 11, 2026, 03:53 PM UTC
The team has identified an issue causing slower loading speeds across the Lumos platform. We're actively working to resolve and restore full functionality.
- resolved Jun 11, 2026, 04:30 PM UTC
Latency issues have been fully resolved.
Minor May 27, 2026 AppStore Permissions - Manual edits to Provisioning and Deprovisioning Flows are not shown until a page refresh 8h 55m AppStore
Started May 27, 2026, 02:51 PM UTC· resolved May 27, 2026, 11:46 PM UTC
- investigating May 27, 2026, 02:51 PM UTC
Manual Edits to AppStore Permissions Provisioning and Deprovisioning Flows in the UI are not being saved. The workaround is to refresh the page after making the changes, and then Save.
- investigating May 27, 2026, 03:05 PM UTC
We are continuing to investigate this issue.
- investigating May 27, 2026, 03:06 PM UTC
Incident being downgraded to Minor - Manual Edits to AppStore Permissions Provisioning and Deprovisioning Flows are being saved, but the updates are not shown in the UI until a page refresh. The workaround is to refresh the page after making the changes.
- identified May 27, 2026, 03:57 PM UTC
We have identified the issue and fix will be released shortly.
- resolved May 27, 2026, 11:46 PM UTC
This incident has been resolved. No data was lost or affected, as the issue was only cosmetic in the AppStore Permissions UI.
Minor May 8, 2026 Delay in processing workflows 19m AppStore, Access Reviews, Lifecycle Management
Started May 08, 2026, 09:40 PM UTC· resolved May 08, 2026, 10:00 PM UTC
- monitoring May 08, 2026, 09:40 PM UTC
We are seeing a delay in some workflows being processed. The issue has been addressed, and all workflows are resuming where they left off.
- resolved May 08, 2026, 10:00 PM UTC
This issue is resolved. All workflows have resumed normal processing with no delays.
Minor April 27, 2026 Manually launched integration syncs failing to start 50m Hosted Integrations, On-Prem Integrations
Started Apr 27, 2026, 08:46 PM UTC· resolved Apr 27, 2026, 09:36 PM UTC
- identified Apr 27, 2026, 08:46 PM UTC
Manually launched integration syncs are failing to launch. Our team has identified where the issue was introduced and is rolling back the change now. Regularly scheduled syncs are unaffected and should continue as normal.
- resolved Apr 27, 2026, 09:36 PM UTC
This issue is now resolved—any manually launched syncs should proceed without issue.
Minor April 21, 2026 Missing Activity Log Events 3h 57m Platform
Started Apr 21, 2026, 05:42 PM UTC· resolved Apr 21, 2026, 09:39 PM UTC
- investigating Apr 21, 2026, 05:42 PM UTC
We are currently investigating an issue where Activity Log events are failing to display in the UI.
- identified Apr 21, 2026, 05:49 PM UTC
Our engineers have identified the root cause - events have been queued but are delayed.
- monitoring Apr 21, 2026, 05:57 PM UTC
All events will be restored as the queue drains. The team will continue monitoring through a full resolution.
- resolved Apr 21, 2026, 09:39 PM UTC
This incident has been resolved. All Activity Log events are visible again, and new Activity Log events will be displayed without a delay.
Notice March 18, 2026 Slack and ITSM Notification Failures –
Started Mar 18, 2026, 11:00 PM UTC· resolved Mar 18, 2026, 11:00 PM UTC
- resolved Mar 19, 2026, 02:28 AM UTC
A transient issue impacting the delivery of Slack and ITSM communications was identified. A subset of customers may see error tasks generated as a result of the access requests filed during the time of this issue.
Major February 18, 2026 Provisioning Workflow Getting Stuck 3h 47m AppStore, Lifecycle Management
Started Feb 18, 2026, 04:31 PM UTC· resolved Feb 18, 2026, 08:19 PM UTC
- investigating Feb 18, 2026, 04:31 PM UTC
Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
- investigating Feb 18, 2026, 04:33 PM UTC
We are continuing to investigate this issue.
- identified Feb 18, 2026, 05:31 PM UTC
The issue has been identified, and we are rolling out a fix that will resume all Access Requests that became 'stuck' with the Pending Provisioning status.
- resolved Feb 18, 2026, 08:19 PM UTC
This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.
Minor February 12, 2026 Inability to use Search Bar in UI Popups 21m AppStore, Access Reviews, Lifecycle Management
Started Feb 12, 2026, 04:19 PM UTC· resolved Feb 12, 2026, 04:40 PM UTC
- identified Feb 12, 2026, 04:19 PM UTC
The team has observed an issue impacting ability to utilize the search bar in popups throughout the UI. Our engineers have identified a root cause of the issue and are working to mitigate.
- monitoring Feb 12, 2026, 04:38 PM UTC
Our team has deployed a fix and are monitoring for continued success within the UI. Please refresh your browser to update.
- resolved Feb 12, 2026, 04:40 PM UTC
Confirming all tests demonstrate issue resolution. The search bar is now working as expected, and all functionality has been restored.
Critical February 10, 2026 Some on-prem connector syncs are incorrectly returning all accounts as inactive 6h 29m On-Prem Integrations
Started Feb 10, 2026, 05:15 AM UTC· resolved Feb 10, 2026, 11:45 AM UTC
- investigating Feb 10, 2026, 06:49 AM UTC
We are investigating an incident causing offboarding workflows to be erroneously triggered by on-prem, source-of-truth application syncs. Some customers may be impacted during this time. We are actively working to mitigate and resolve this issue.
- investigating Feb 10, 2026, 06:54 AM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2026, 10:08 AM UTC
We’ve identified the root cause of the issue and are deploying the rollback. In the interim, we’ve also temporarily disabled all syncs as of Feb 9 10:08 PM PT while we roll out the fixed code.
- monitoring Feb 10, 2026, 11:49 AM UTC
We have deployed the rollback and have successfully verified that the root issue has been resolved. We have launched corrected syncs for impacted domains and will continue to monitor them.
- resolved Feb 10, 2026, 03:00 PM UTC
The syncs have been completed successfully, resolving any incorrect data.
Minor January 22, 2026 Lumos is not redirecting to the login page for logged out users when following links 14h 53m Platform
Started Jan 22, 2026, 11:05 PM UTC· resolved Jan 23, 2026, 01:58 PM UTC
- investigating Jan 22, 2026, 11:05 PM UTC
Lumos is not redirecting to the login page for logged out users when following links to https://app.lumosidentity.com/access_reviews. The workaround is to navigate to https://app.lumosidentity.com/login and login, and then follow the Lumos link again.
- investigating Jan 23, 2026, 02:38 AM UTC
We've resolved the the issue for logged out users visiting https://app.lumosidentity.com/access_reviews, logged out users are now correctly redirected to the login page when following Access Review links. We are still investigating occurrences of logged out users getting "Something went wrong" dialog on their first login attempt. The workaround is selecting "Sign in" and logging in again which will result in a successful login.
- resolved Jan 23, 2026, 01:58 PM UTC
This incident has been resolved.
Notice January 14, 2026 Database Maintenance –
Started Jan 14, 2026, 11:00 PM UTC· resolved Jan 14, 2026, 11:00 PM UTC
- resolved Jan 14, 2026, 11:29 PM UTC
Our engineers ran a minor DB maintenance event. Some syncs may have slowed during this period, but no disruptions were observed.
Minor December 18, 2025 Provision to App Incorrectly Provisioning to Permissions 5h 55m AppStore
Started Dec 18, 2025, 06:31 PM UTC· resolved Dec 19, 2025, 12:26 AM UTC
- investigating Dec 18, 2025, 08:56 PM UTC
We're currently investigating an issue causing 'Provision to App' access requests to incorrectly include a permission. This is only impacting applications where AppStore permissions are visible.
- identified Dec 18, 2025, 08:58 PM UTC
We've identified the root cause and are working to deploy a fix.
- resolved Dec 19, 2025, 12:26 AM UTC
The team has rolled out a fix, and all applications are now provisioning access as expected.
Minor December 12, 2025 Increased failure rate for Okta permission syncs 4d 6h Platform
Started Dec 12, 2025, 11:20 PM UTC· resolved Dec 17, 2025, 05:41 AM UTC
- identified Dec 12, 2025, 11:20 PM UTC
Our team has identified that there's been an increase in errors related to Okta permission syncs. We're still confirming the scope of the issue, but it appears that these aren't consistent failures—permission data coming from Okta may be slightly behind as a result, and account syncs are not affected. We'll provide updates as soon as we have more information.
- resolved Dec 17, 2025, 04:58 PM UTC
We resolved an issue that caused intermittent permission sync failures for a small subset of IdP integrations (including Okta). Identity and account syncs were not affected. Permission syncing is now operating normally, and we are continuing to monitor.
Minor October 14, 2025 Okta 'Remove From Group' steps are failing in Lumos 14h 20m Platform
Started Oct 14, 2025, 02:14 PM UTC· resolved Oct 15, 2025, 04:35 AM UTC
- investigating Oct 14, 2025, 02:14 PM UTC
Our team is aware of an issue that's resulting in 'Remove From Group' Okta operations failing. If impacted, you may see errors associated with these operations in the activity log, or in the form of error tasks or notifications. We're investigating the issue and will provide updates as we learn more.
- monitoring Oct 14, 2025, 04:42 PM UTC
A fix has been deployed, and our team is monitoring to ensure that the issue is corrected moving forward. We have an additional line of effort that's prioritizing retroactively correcting the failed group removal operations, so any failures should be completed successfully soon. More updates to come.
- resolved Oct 15, 2025, 07:21 AM UTC
Our team has now corrected the failed group removal operations, and any affected requests should now be marked as completed.
Major August 29, 2025 Slow Loading Speeds Across Lumos 3h 32m Platform
Started Aug 29, 2025, 04:26 PM UTC· resolved Aug 29, 2025, 07:59 PM UTC
- investigating Aug 29, 2025, 04:26 PM UTC
The team is investigating an ongoing issue causing pages to load very slowly within the Lumos Platform. All portions of the product are in working order, but loading speeds may temporarily reduce usability.
- investigating Aug 29, 2025, 05:05 PM UTC
The team is continuing to investigate and has discovered increased impact of the loading slowness on platform functionality. Some aspects of Lumos will not work as expected, likely due to timeout errors. We're actively pinning down a root cause and working to restore full function.
- monitoring Aug 29, 2025, 05:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 29, 2025, 05:59 PM UTC
Performance appears to be fully restored, and our team is continuing to investigate the root cause to mitigate future issues. We recommend re-trying any failed actions at this time.
- monitoring Aug 29, 2025, 07:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 29, 2025, 07:59 PM UTC
Loading speeds have been restored, and platform performance is fully operational.
Minor June 25, 2025 Lumos On-prem proxy server is down 1h 23m Platform
Started Jun 25, 2025, 11:45 PM UTC· resolved Jun 26, 2025, 01:08 AM UTC
- investigating Jun 26, 2025, 12:00 AM UTC
On-prem agents may be inoperative. We are currently investigating this issue.
- resolved Jun 26, 2025, 02:30 AM UTC
We successfully deployed a fix and confirmed that the on-prem-proxy-server is now working as expected.
Notice June 12, 2025 Third Party Incidents - Proactive Updates 1h 29m Platform
Started Jun 12, 2025, 07:09 PM UTC· resolved Jun 12, 2025, 08:39 PM UTC
- identified Jun 12, 2025, 07:09 PM UTC
There is currently an issue impacting Google Cloud Platform, and consequently WorkOS, which could have impacts on the Lumos platform. We are not certain of the scope of issue quite yet, but please note that all is functioning as expected on the Lumos side and this is unfortunately outside of our control. We will continue monitoring and provide updates as we can.
- resolved Jun 12, 2025, 08:39 PM UTC
The third party incidents are not impacting Lumos.
Minor June 5, 2025 Delay in processing activity log events 19h 21m Platform
Started Jun 05, 2025, 10:45 PM UTC· resolved Jun 06, 2025, 06:06 PM UTC
- investigating Jun 05, 2025, 10:45 PM UTC
We are aware of an issue resulting in delayed processing of Activity Log events. Customers visiting the Activity Log may see entries appearing approximately 10-12 hours after the ‘Ended’ timestamp of those events. We are actively investigating the issue and will provide regular updates.
- investigating Jun 05, 2025, 10:45 PM UTC
The team is continuing to investigate the root cause.
- identified Jun 05, 2025, 11:15 PM UTC
The team has identified that any events taking place after 5am EST on 6/5 will take ~1 day to register. Rest assured, these events are being logged as expected, but the display in the Activity Log is indeed delayed.
- monitoring Jun 06, 2025, 12:57 AM UTC
Our engineers have found the root cause of the issue causing the delay in Activity Log events. We're working to implement a fix to drain the queue as quickly as possible.
- monitoring Jun 06, 2025, 01:52 PM UTC
The root cause has been identified and addressed, and the event queue is continuing to drain. We will provide further updates as soon as we have them.
- resolved Jun 06, 2025, 06:32 PM UTC
The Activity Log queue is now back to normal functionality! This issue is resolved.