Lumos incident

Increased failure rate for Okta permission syncs

Minor Resolved View vendor source →

Lumos experienced a minor incident on December 17, 2025 affecting Platform, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 04:58 PM UTC
Resolved
Dec 17, 2025, 05:41 AM UTC
Duration
Detected by Pingoru
Dec 17, 2025, 04:58 PM UTC

Affected components

Platform

Update timeline

  1. identified Dec 12, 2025, 11:20 PM UTC

    Our team has identified that there's been an increase in errors related to Okta permission syncs. We're still confirming the scope of the issue, but it appears that these aren't consistent failures—permission data coming from Okta may be slightly behind as a result, and account syncs are not affected. We'll provide updates as soon as we have more information.

  2. resolved Dec 17, 2025, 04:58 PM UTC

    We resolved an issue that caused intermittent permission sync failures for a small subset of IdP integrations (including Okta). Identity and account syncs were not affected. Permission syncing is now operating normally, and we are continuing to monitor.