Lumos experienced a major incident on February 18, 2026 affecting AppStore and Lifecycle Management, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
AppStoreLifecycle Management
Update timeline
- investigating Feb 18, 2026, 04:31 PM UTC
Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
- investigating Feb 18, 2026, 04:33 PM UTC
We are continuing to investigate this issue.
- identified Feb 18, 2026, 05:31 PM UTC
The issue has been identified, and we are rolling out a fix that will resume all Access Requests that became 'stuck' with the Pending Provisioning status.
- resolved Feb 18, 2026, 08:19 PM UTC
This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.