Lumos incident

Lumos UI loading slowly

Resolved after 55 minutes, affecting Platform, on October 14, 2026.

resolved Oct 14, 2026, 02:53 PM UTC

The issue causing the Lumos UI to load slowly or fail to load has been resolved. All systems are operating normally.

Started
Oct 14, 2026, 01:58 PM UTC
Resolved
Oct 14, 2026, 02:53 PM UTC
Duration
55m
Detected by Pingoru
Oct 14, 2026, 01:58 PM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 14, 2026, 01:58 PM UTC

    Our engineers are investigating reports of the Lumos UI loading slowly, or failing to load all together. We will share updates here as we have them.

  2. investigating Oct 14, 2026, 02:00 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 14, 2026, 02:10 PM UTC

    We've identified the likely cause of the issue affecting all customers. The Lumos UI may continue to load slowly or fail to load as we work on a fix. We'll share updates as we make progress.

  4. monitoring Oct 14, 2026, 02:31 PM UTC

    Lumos is back up after our team stepped in with a hotfix. A permanent fix is deploying now, and we’ll stay in Monitoring until it lands and we've confirmed things are fully back to normal.

  5. resolved Oct 14, 2026, 02:53 PM UTC

    The issue causing the Lumos UI to load slowly or fail to load has been resolved. All systems are operating normally.

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