Lumos incident

Inactivity workflows are removing active users despite conditions not being met

Major Resolved View vendor source →

Lumos experienced a major incident on August 6, 2026 affecting Platform, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 08:27 PM UTC
Resolved
Aug 10, 2026, 06:41 PM UTC
Duration
3d 22h
Detected by Pingoru
Aug 06, 2026, 08:27 PM UTC

Affected components

Platform

Update timeline

  1. identified Aug 06, 2026, 08:27 PM UTC

    We're investigating an incident where access for several users was removed by an inactivity workflow despite the conditions not being met. We've identified the cause and are working on resolving it.

  2. identified Aug 06, 2026, 08:56 PM UTC

    Inactivity Workflows have been temporarily disabled while we work to resolve this issue.

  3. identified Aug 06, 2026, 11:15 PM UTC

    We've root caused and remediated the underlying issue. The Inactivity Workflows will remain disabled for the time being. We will be in touch with affected customers.

  4. resolved Aug 10, 2026, 06:41 PM UTC

    This has now been resolved. Any impacted customers will be contacted by the Lumos team.