Lumos Outage History
Lumos is up right nowPingoru has recorded 52 incidents for Lumos: 20 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 2 | 9 of 744 (1%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 1 | 94 of 744 (13%) |
| September 2026 | 1 | 94 of 720 (13%) |
| October 2026 | 2 | 1 of 589 (0%) |
Incidents, newest first
Critical June 3, 2025 Access reviews are not loading 1h 32m Platform
Started Jun 03, 2025, 01:56 PM UTC· resolved Jun 03, 2025, 03:28 PM UTC
- investigating Jun 03, 2025, 01:56 PM UTC
We're investigating reports that access reviews are failing to load. From our initial investigation, this appears to be widespread.
- monitoring Jun 03, 2025, 02:04 PM UTC
Access reviews are now loading as expected. We believe we've identified and corrected the root cause, and we're monitoring to confirm that all is back to normal.
- resolved Jun 03, 2025, 03:28 PM UTC
Behavior has returned to normal.
Major May 27, 2025 Unable to login 1h 46m Platform
Started May 27, 2025, 01:34 PM UTC· resolved May 27, 2025, 03:21 PM UTC
- investigating May 27, 2025, 01:34 PM UTC
Investigating reported cases of users being unable to log into Lumos.
- identified May 27, 2025, 02:28 PM UTC
The login issues appear to be a downstream consequence of a current LaunchDarkly outage, which can be viewed at https://status.launchdarkly.com. Our team is monitoring the situation and will provide updates as soon as the situation improves.
- monitoring May 27, 2025, 02:47 PM UTC
LaunchDarkly has deployed a fix for the issue that caused their outage, and we're seeing Lumos logins succeed again. We're monitoring to confirm that behavior fully returns to normal.
- resolved May 27, 2025, 03:21 PM UTC
This incident has been resolved.
Major May 13, 2025 Errors in Deprovisioning Group Assignments 55m Platform
Started May 13, 2025, 01:03 PM UTC· resolved May 13, 2025, 01:58 PM UTC
- investigating May 13, 2025, 01:03 PM UTC
The team is aware of an error impacting group deprovisioning flows. Our engineers are actively investigating the issue and working to pinpoint the root cause.
- identified May 13, 2025, 01:41 PM UTC
The issue has been identified and a fix is underway.
- resolved May 13, 2025, 01:58 PM UTC
Group deprovisioning is now functioning as expected - any impacted removals can be found in the error tasks section of your task center. Please reach out to the Lumos team if you have any questions or concerns.
Notice May 12, 2025 Lumos Application Temporarily Unavailable 1h 9m
Started May 12, 2025, 12:41 PM UTC· resolved May 12, 2025, 01:50 PM UTC
- resolved May 14, 2025, 09:26 PM UTC
Between 8:41 AM EST and 8:50 AM EST, Lumos was temporarily unavailable due to an AWS issue. All is rectified and will be mitigated moving forward.
Notice May 6, 2025 Microsoft Group Provisioning/Deprovisioning Error 4h 23m
Started May 06, 2025, 01:25 PM UTC· resolved May 06, 2025, 05:48 PM UTC
- resolved May 08, 2025, 11:16 PM UTC
Between 13:25 UTC and 17:48 UTC on May 6th, 2025, a credentials rotation for our Microsoft integration temporarily disrupted provisioning and deprovisioning via Microsoft IDP. During this time, changes to group memberships may not have been applied as expected. Affected tasks generated error messages visible in the Activity Log, which may have instructed users to contact Support. The issue has been fully resolved, and any impacted tasks would be flagged in the task center.
Notice May 3, 2025 Full Lumos Outage due to AWS Failures –
Started May 03, 2025, 01:58 PM UTC· resolved May 03, 2025, 01:58 PM UTC
- resolved May 03, 2025, 08:01 PM UTC
The Lumos platform was unavailable from 6:58 AM - 7:11 AM US/Pacific due to an upstream issue with our cloud infrastructure provider. The team has implemented a mitigation to restore service and is investigating the root cause of the issue with AWS.
Critical April 29, 2025 Lumos not loading 37m Platform
Started Apr 29, 2025, 07:46 PM UTC· resolved Apr 29, 2025, 08:23 PM UTC
- investigating Apr 29, 2025, 07:46 PM UTC
Our team is investigating reports of Lumos failing to load or loading indefinitely. We will share updates here as soon as we have them.
- monitoring Apr 29, 2025, 08:00 PM UTC
A fix has been implemented, and our team is monitoring stability.
- monitoring Apr 29, 2025, 08:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2025, 08:23 PM UTC
This has been resolved.
Notice April 29, 2025 Access Requests Processing Slowly –
Started Apr 29, 2025, 12:24 AM UTC· resolved Apr 29, 2025, 12:24 AM UTC
- resolved Apr 29, 2025, 02:11 PM UTC
The incident that impacted users earlier in the afternoon on 4/28 (PT) re-triggered during the following time slots: 4/28 - 5:24PM PT to 9:09PM PT 4/29 - 2:15AM PT to 3:30AM PT During these times, access requests processed much slower than normal. The team has identified the root cause and deployed a fix to avoid this slowdown moving forward.
Major April 28, 2025 Access Requests may not process or be slow to process 41m Platform
Started Apr 28, 2025, 11:32 PM UTC· resolved Apr 29, 2025, 12:13 AM UTC
- investigating Apr 28, 2025, 11:32 PM UTC
We are currently investigating this issue.
- investigating Apr 28, 2025, 11:32 PM UTC
We are continuing to investigate this issue.
- identified Apr 29, 2025, 12:03 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 29, 2025, 12:13 AM UTC
This incident has been resolved. The approximate time of impact was 3:46PM PT to 4:57PM PT.
Notice April 21, 2025 Unable to save workflows –
Started Apr 21, 2025, 06:30 PM UTC· resolved Apr 21, 2025, 06:30 PM UTC
- resolved Apr 21, 2025, 08:41 PM UTC
There was a brief issue blocking workflows (the series of customizable steps that are automatically executed for provisioning, deprovisioning, etc.) from being saved after being created or modified. We've identified the root cause and implemented a fix, and behavior has since returned to normal.
Major April 11, 2025 Poor performance around Access Reviews –
Started Apr 11, 2025, 02:30 AM UTC· resolved Apr 11, 2025, 02:30 AM UTC
- resolved Apr 11, 2025, 02:36 PM UTC
For a brief period, Lumos encountered longer than expected loading times and occasional timeouts throughout the entire platform. This issue has since been resolved, and platform performance has been restored.
Major April 9, 2025 Continued platform degradation 1h 12m Platform
Started Apr 09, 2025, 03:20 PM UTC· resolved Apr 09, 2025, 04:32 PM UTC
- investigating Apr 09, 2025, 03:30 PM UTC
The team continued monitoring the fix from earlier today regarding platform performance, and we're currently seeing a return of slow loading speeds and platform performance. Our engineers are working to rectify ASAP.
- identified Apr 09, 2025, 03:34 PM UTC
The team has identified the root cause of the platform performance issues and is working on rolling out a fix.
- monitoring Apr 09, 2025, 04:08 PM UTC
Lumos is back online, and we're monitoring to ensure stability.
- resolved Apr 09, 2025, 04:32 PM UTC
The issue has been resolved, and performance has returned to normal.
Major April 9, 2025 Degraded platform performance 1h Platform
Started Apr 09, 2025, 01:01 PM UTC· resolved Apr 09, 2025, 02:01 PM UTC
- investigating Apr 09, 2025, 01:01 PM UTC
The team is actively investigating UI issues inclusive but not limited to: login failures, slow loading speeds, and general inconsistent performance. We'll provide updates as soon as we have them.
- monitoring Apr 09, 2025, 01:14 PM UTC
Lumos is back online, and we're monitoring performance to ensure that there are no further issues.
- resolved Apr 09, 2025, 02:01 PM UTC
The team has confirmed this issue is fully resolved and platform performance is functioning as expected.
Minor April 2, 2025 Custom attributes are not being updated as expected 9h Platform
Started Apr 02, 2025, 04:11 PM UTC· resolved Apr 03, 2025, 01:12 AM UTC
- investigating Apr 02, 2025, 04:11 PM UTC
This is separate (although likely related) to the partial outage with custom attribute syncs that occurred earlier today. Since yesterday at 10:12 PM GMT, there have been additional failures updating the values of custom attributes in Lumos from integrations. We're working to identify the root cause and assess impact, and will share updates here as we work to correct things.
- identified Apr 02, 2025, 11:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 03, 2025, 01:12 AM UTC
This incident has been resolved.
Minor April 2, 2025 Custom attribute syncs are temporarily paused due to a data pipeline issue 1h 15m Platform
Started Apr 02, 2025, 01:28 PM UTC· resolved Apr 02, 2025, 02:43 PM UTC
- identified Apr 02, 2025, 01:28 PM UTC
We're deploying a hotfix to address the root cause and will soon be resuming custom attribute syncs and backfilling any that were missed.
- resolved Apr 02, 2025, 02:43 PM UTC
If you have Okta connected to Lumos, you may have noticed a temporary influx of API requests coming in as a consequence of this issue, but no request limits were reached, and the issue has been remediated. Our team was also able to validate that there was no data loss as a result of this issue.
Critical April 1, 2025 AppStore Failing to Load 15m Platform
Started Apr 01, 2025, 09:40 PM UTC· resolved Apr 01, 2025, 09:55 PM UTC
- investigating Apr 01, 2025, 09:40 PM UTC
Our engineers are actively investigating an issue causing the AppStore and all apps to fail to use for Admins and Users alike. We'll share updates as soon as we pinpoint a root cause and fix.
- identified Apr 01, 2025, 09:51 PM UTC
The team has identified the root cause. As we work to resolve, please not that all tabs within the platform may be slow to load or fail to load altogether.
- resolved Apr 01, 2025, 09:55 PM UTC
The incident has been resolved and all systems are back to being operational.
Minor March 24, 2025 Errors staging apps in Access Reviews 11h 49m Platform
Started Mar 24, 2025, 01:40 PM UTC· resolved Mar 25, 2025, 01:29 AM UTC
- investigating Mar 24, 2025, 01:40 PM UTC
We're investigating reports of errors when staging new apps in an Access Review.
- resolved Mar 31, 2025, 01:54 PM UTC
This incident has been resolved.
Notice March 20, 2025 AppStore Settings Sidebar Failing to Load –
Started Mar 20, 2025, 04:27 AM UTC· resolved Mar 20, 2025, 04:27 AM UTC
- resolved Mar 20, 2025, 01:53 PM UTC
During 12:27 - 1:48a EST, the AppStore Settings sidebar failed to load across all customer accounts. The root cause was identified and the issue was quickly mitigated. All is functioning as expected now.
Critical March 17, 2025 Activity Log not recording new entries 3h 3m Platform
Started Mar 17, 2025, 10:24 PM UTC· resolved Mar 18, 2025, 01:28 AM UTC
- investigating Mar 17, 2025, 10:24 PM UTC
We are investigating an incident affecting the Activity Log where actions taken in Lumos may not be logged. Some customers may be impacted during this time.
- identified Mar 17, 2025, 11:53 PM UTC
Our engineers have identified the root cause of this issue and are actively working to rectify.
- identified Mar 17, 2025, 11:54 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 18, 2025, 01:28 AM UTC
This incident has been resolved.
Critical March 3, 2025 Login Authentication Failures 32m Platform
Started Mar 03, 2025, 05:19 PM UTC· resolved Mar 03, 2025, 05:51 PM UTC
- investigating Mar 03, 2025, 05:19 PM UTC
We're currently investigating an issue blocking many customers, particularly those who use SSO, from logging into Lumos as a result of WorkOS's ongoing incident (https://status.workos.com/).
- identified Mar 03, 2025, 05:37 PM UTC
The team is aware of the scope of impact and is working to mitigate any login issues as a result of the WorkOS outage.
- monitoring Mar 03, 2025, 05:39 PM UTC
We've observed reduced login errors from Lumos customers using SSO. The team is closely monitoring the situation and will not declare this resolved until we receive clearance from WorkOS (https://status.workos.com/).
- resolved Mar 03, 2025, 06:02 PM UTC
This WorkOS incident is no longer impacting Lumos logins. The impact was present from 12:06p - 12:27p EST.
Major February 25, 2025 AppStore Settings are not Saving 1h 34m Platform
Started Feb 25, 2025, 03:37 PM UTC· resolved Feb 25, 2025, 05:11 PM UTC
- investigating Feb 25, 2025, 03:37 PM UTC
We are currently investigating this issue.
- identified Feb 25, 2025, 04:13 PM UTC
We have found the issue and are implementing a fix.
- resolved Feb 25, 2025, 05:11 PM UTC
This incident has been resolved.
Major January 30, 2025 Lumos unavailable for writing 12m
Started Jan 30, 2025, 05:17 PM UTC· resolved Jan 30, 2025, 05:29 PM UTC
- identified Jan 30, 2025, 05:17 PM UTC
We've identified an internal issue which is causing parts of Lumos to fail if they would write to the database. We've identified the cause and are current in progress of rolling out a fix.
- resolved Jan 30, 2025, 05:29 PM UTC
We've rolled out a fix and this issue is resolved.
Critical January 14, 2025 Permissions are not loading for the app 46m Platform
Started Jan 14, 2025, 04:30 PM UTC· resolved Jan 14, 2025, 05:16 PM UTC
- investigating Jan 14, 2025, 05:16 PM UTC
We have a fix currently in progress. This is impacting the employee AppStore, admin AppStore, and the task center from loading. Also impacting Slack usage. We will post updates when functionality is returned.
- resolved Jan 14, 2025, 05:16 PM UTC
This incident has been resolved. Full functionality is returned.
Minor November 4, 2024 Users Failing to be Removed via Offboarding and Bulk User Removals 1h 34m Platform
Started Nov 04, 2024, 07:52 PM UTC· resolved Nov 04, 2024, 09:26 PM UTC
- identified Nov 04, 2024, 07:52 PM UTC
Our engineers have identified the root cause of this issue and are actively working to rectify.
- resolved Nov 04, 2024, 09:26 PM UTC
Our team has launched a fix and is actively monitoring success. Deprovisioning relating to offboarding and bulk user removals is now working successfully.