Lumos incident

Lumos is not redirecting to the login page for logged out users when following links

Lumos experienced a minor incident on January 22, 2026 affecting Platform, lasting 14h 53m. The incident has been resolved; the full update timeline is below.

Started: Jan 22, 2026, 11:05 PM UTC
Resolved: Jan 23, 2026, 01:58 PM UTC
Duration: 14h 53m
Detected by Pingoru: Jan 22, 2026, 11:05 PM UTC

Affected components

Platform

Update timeline

investigating Jan 22, 2026, 11:05 PM UTC

Lumos is not redirecting to the login page for logged out users when following links to https://app.lumosidentity.com/access_reviews. The workaround is to navigate to https://app.lumosidentity.com/login and login, and then follow the Lumos link again.
investigating Jan 23, 2026, 02:38 AM UTC

We've resolved the the issue for logged out users visiting https://app.lumosidentity.com/access_reviews, logged out users are now correctly redirected to the login page when following Access Review links. We are still investigating occurrences of logged out users getting "Something went wrong" dialog on their first login attempt. The workaround is selecting "Sign in" and logging in again which will result in a successful login.
resolved Jan 23, 2026, 01:58 PM UTC

This incident has been resolved.