Lumos incident

Some integration capabilities failing and unable to be retried

Major Resolved View vendor source →

Lumos experienced a major incident on June 17, 2026 affecting Hosted Integrations, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 09:09 PM UTC
Resolved
Jun 17, 2026, 11:17 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 17, 2026, 09:09 PM UTC

Affected components

Hosted Integrations

Update timeline

  1. identified Jun 17, 2026, 09:09 PM UTC

    Our team is aware that some integration capabilities (ex. a "Create Account" step in a provisioning workflow) are failing consistently, even when retried. We've identified the root cause and are working on a fix.

  2. monitoring Jun 17, 2026, 09:32 PM UTC

    We've rolled out a fix for the affected integration capabilities and are seeing recovery. We're monitoring closely to confirm everything stays stable.

  3. resolved Jun 17, 2026, 11:17 PM UTC

    This incident has been resolved. We rolled out a fix and integration capabilities are working normally again. Any operations that failed during the incident have been re-run on our end, so no action is needed on your part. We're sorry for the disruption, and thank you for your patience.