Some on-prem connector syncs are incorrectly returning all accounts as inactive

Update timeline

1. investigating Feb 10, 2026, 06:49 AM UTC

   We are investigating an incident causing offboarding workflows to be erroneously triggered by on-prem, source-of-truth application syncs. Some customers may be impacted during this time. We are actively working to mitigate and resolve this issue.

2. investigating Feb 10, 2026, 06:54 AM UTC

   We are continuing to investigate this issue.

3. identified Feb 10, 2026, 10:08 AM UTC

   We’ve identified the root cause of the issue and are deploying the rollback. In the interim, we’ve also temporarily disabled all syncs as of Feb 9 10:08 PM PT while we roll out the fixed code.

4. monitoring Feb 10, 2026, 11:49 AM UTC

   We have deployed the rollback and have successfully verified that the root issue has been resolved. We have launched corrected syncs for impacted domains and will continue to monitor them.

5. resolved Feb 10, 2026, 03:00 PM UTC

   The syncs have been completed successfully, resolving any incorrect data.