LlamaIndex Outage History

LlamaIndex is up right now

LlamaIndex had 35 outages in the last 2 years totaling 62h 47m of downtime — averaging 1.4 incidents per month.

There were 35 LlamaIndex outages since October 14, 2025 totaling 62h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://llamaindex.statuspage.io

Major September 29, 2026

Classify and Split API Degraded

Detected by Pingoru
Sep 29, 2026, 03:57 PM UTC
Resolved
Sep 30, 2026, 05:12 PM UTC
Duration
1d 1h
Affected: LlamaParse API
Timeline · 1 update
  1. identified Sep 29, 2026, 03:57 PM UTC

    We are investigating an outage affecting the Split/Classify API caused by reduced availability of an upstream model provider. Requests may fail while the issue continues. We are working to restore service and will post another update as soon as we have more information.

Read the full incident report →

Minor September 29, 2026

400 errors for some extract schemas

Detected by Pingoru
Sep 29, 2026, 02:19 PM UTC
Resolved
Sep 29, 2026, 04:04 PM UTC
Duration
1h 44m
Affected: LlamaParse APILlamaParse API
Timeline · 3 updates
  1. identified Sep 29, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 29, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2026

High error rate for agentic parse in EU

Detected by Pingoru
Sep 17, 2026, 06:48 PM UTC
Resolved
Sep 17, 2026, 08:30 PM UTC
Duration
1h 41m
Affected: LlamaParse API
Timeline · 3 updates
  1. identified Sep 17, 2026, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 17, 2026, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026

High latency for Parse API

Detected by Pingoru
Jul 30, 2026, 11:11 PM UTC
Resolved
Jul 30, 2026, 11:23 PM UTC
Duration
12m
Affected: LlamaParse API
Timeline · 2 updates
  1. investigating Jul 30, 2026, 11:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 30, 2026, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 16, 2026

Website Login Issues

Detected by Pingoru
Jul 16, 2026, 09:44 AM UTC
Resolved
Jul 16, 2026, 10:22 AM UTC
Duration
38m
Affected: LlamaParse UILlamaParse UI
Timeline · 2 updates
  1. investigating Jul 16, 2026, 09:44 AM UTC

    We are investigating an issue with our authentication provider impacting our login flow. API is unaffected.

  2. resolved Jul 16, 2026, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Elevated latency for parse & extract APIs

Detected by Pingoru
Jul 14, 2026, 05:36 PM UTC
Resolved
Jul 14, 2026, 05:47 PM UTC
Duration
10m
Affected: LlamaParse API
Timeline · 2 updates
  1. investigating Jul 14, 2026, 05:36 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 14, 2026, 05:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2026

Degraded parsing latency

Detected by Pingoru
Jul 02, 2026, 02:40 AM UTC
Resolved
Jul 02, 2026, 04:39 AM UTC
Duration
1h 59m
Affected: LlamaParse APILlamaParse API
Timeline · 2 updates
  1. investigating Jul 02, 2026, 02:40 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 02, 2026, 04:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2026

Elevated API Errors

Detected by Pingoru
Jun 24, 2026, 01:59 AM UTC
Resolved
Jun 24, 2026, 04:05 AM UTC
Duration
2h 6m
Affected: LlamaParse API
Timeline · 3 updates
  1. investigating Jun 24, 2026, 01:59 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Jun 24, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 04:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2026

Degraded Parsing Throughput

Detected by Pingoru
Jun 16, 2026, 05:21 PM UTC
Resolved
Jun 16, 2026, 05:30 PM UTC
Duration
8m
Affected: LlamaParse APILlamaParse API
Timeline · 2 updates
  1. investigating Jun 16, 2026, 05:21 PM UTC

    We are investigating decreased parsing throughput and higher latency

  2. resolved Jun 16, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2026

Parse cost effective degraded

Detected by Pingoru
Jun 04, 2026, 09:01 PM UTC
Resolved
Jun 04, 2026, 10:48 PM UTC
Duration
1h 46m
Affected: LlamaParse API
Timeline · 2 updates
  1. identified Jun 04, 2026, 09:01 PM UTC

    Degraded performance and increased latency on cost effective mode due to an upstream model provider outage

  2. resolved Jun 04, 2026, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2026

Increased parse latency

Detected by Pingoru
Jun 03, 2026, 01:43 PM UTC
Resolved
Jun 03, 2026, 02:08 PM UTC
Duration
24m
Affected: LlamaParse APILlamaParse API
Timeline · 4 updates
  1. investigating Jun 03, 2026, 01:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 03, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 03, 2026, 01:57 PM UTC

    An upstream compute provider had an outage. Services are recovering

  4. resolved Jun 03, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 31, 2026

Service Degradation and High Latency

Detected by Pingoru
May 31, 2026, 03:23 AM UTC
Resolved
May 31, 2026, 04:17 AM UTC
Duration
53m
Affected: LlamaParse APILlamaParse APILlamaParse UILlamaParse UI
Timeline · 2 updates
  1. investigating May 31, 2026, 03:23 AM UTC

    We are currently investigating this issue.

  2. resolved May 31, 2026, 04:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Increased Parse Latency

Detected by Pingoru
May 08, 2026, 12:11 AM UTC
Resolved
May 08, 2026, 01:07 AM UTC
Duration
55m
Affected: LlamaParse APILlamaParse API
Timeline · 3 updates
  1. investigating May 08, 2026, 12:11 AM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 12:12 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 08, 2026, 01:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

System Degraded - Login and Job Resolution Issues

Detected by Pingoru
May 05, 2026, 08:55 PM UTC
Resolved
May 05, 2026, 08:59 PM UTC
Duration
4m
Affected: LlamaParse APILlamaParse APILlamaParse UILlamaParse UI
Timeline · 2 updates
  1. investigating May 05, 2026, 08:55 PM UTC

    We are currently investigating this issue.

  2. resolved May 05, 2026, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

API connectivity issues

Detected by Pingoru
Apr 28, 2026, 08:01 PM UTC
Resolved
Apr 28, 2026, 08:24 PM UTC
Duration
22m
Affected: LlamaParse APILlamaParse UI
Timeline · 4 updates
  1. investigating Apr 28, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2026, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Increased latency on cost_effective

Detected by Pingoru
Apr 21, 2026, 07:00 AM UTC
Resolved
Apr 21, 2026, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 21, 2026, 08:23 PM UTC

    Increase latency from upstream provider causing slower than usual parsing on cost_effective mode in EU zone

Read the full incident report →

Notice March 16, 2026

Jobs not running

Detected by Pingoru
Mar 16, 2026, 10:39 PM UTC
Resolved
Mar 16, 2026, 11:22 PM UTC
Duration
42m
Affected: LlamaParse APILlamaParse API
Timeline · 4 updates
  1. investigating Mar 16, 2026, 10:39 PM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2026, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2026, 11:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2026, 11:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2026

Increase parse v2 and extract latency

Detected by Pingoru
Mar 11, 2026, 08:43 PM UTC
Resolved
Mar 11, 2026, 10:22 PM UTC
Duration
1h 39m
Affected: LlamaParse API
Timeline · 5 updates
  1. investigating Mar 11, 2026, 08:43 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 11, 2026, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 11, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2026

Elevated Latency

Detected by Pingoru
Mar 10, 2026, 12:32 AM UTC
Resolved
Mar 10, 2026, 02:17 AM UTC
Duration
1h 44m
Affected: LlamaParse APILlamaParse UI
Timeline · 5 updates
  1. investigating Mar 10, 2026, 12:32 AM UTC

    We are investigating elevated latency in Index API

  2. identified Mar 10, 2026, 01:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 01:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 10, 2026, 01:44 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 10, 2026, 02:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

High Job Latency

Detected by Pingoru
Mar 03, 2026, 09:58 PM UTC
Resolved
Mar 03, 2026, 11:13 PM UTC
Duration
1h 14m
Affected: LlamaParse APILlamaParse UI
Timeline · 2 updates
  1. investigating Mar 03, 2026, 09:58 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 03, 2026, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026

System Outage

Detected by Pingoru
Mar 02, 2026, 05:52 PM UTC
Resolved
Mar 02, 2026, 08:26 PM UTC
Duration
2h 33m
Affected: LlamaParse APILlamaParse UI
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:52 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 02, 2026, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026

EU LlamaParse partial outage - degraded accuracy

Detected by Pingoru
Mar 02, 2026, 11:26 AM UTC
Resolved
Mar 02, 2026, 02:58 PM UTC
Duration
3h 31m
Affected: LlamaParse API
Timeline · 3 updates
  1. investigating Mar 02, 2026, 11:26 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 02, 2026, 11:26 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 02, 2026, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 1, 2026

Currently down in EU and NA

Detected by Pingoru
Mar 01, 2026, 01:31 PM UTC
Resolved
Mar 01, 2026, 04:24 PM UTC
Duration
2h 52m
Affected: LlamaParse APILlamaParse API
Timeline · 6 updates
  1. investigating Mar 01, 2026, 01:31 PM UTC

    We are currently investigating the issue

  2. investigating Mar 01, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 01, 2026, 01:53 PM UTC

    We have identified the issue, EU is now back online, US will be soon up.

  4. monitoring Mar 01, 2026, 02:23 PM UTC

    We have identify the issue and deploy a fix. Service are going back to normal progressively

  5. monitoring Mar 01, 2026, 02:28 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 01, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 9, 2025

[LlamaCloud EU] Partial outage on Index

Detected by Pingoru
Dec 09, 2025, 11:18 AM UTC
Resolved
Dec 09, 2025, 09:24 PM UTC
Duration
10h 6m
Affected: LlamaParse APILlamaParse UI
Timeline · 3 updates
  1. investigating Dec 09, 2025, 11:18 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 09, 2025, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 09:24 PM UTC

    This incident has been resolved.

Read the full incident report →