LlamaIndex incident

High error rate for agentic parse in EU

Major Resolved View vendor source →

LlamaIndex experienced a major incident on September 17, 2026 affecting LlamaParse API, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 06:48 PM UTC
Resolved
Sep 17, 2026, 08:30 PM UTC
Duration
1h 41m
Detected by Pingoru
Sep 17, 2026, 06:48 PM UTC

Affected components

LlamaParse API

Update timeline

  1. identified Sep 17, 2026, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 17, 2026, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 08:30 PM UTC

    This incident has been resolved.