Laserfiche Outage History

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Laserfiche had 16 outages in the last 2 years totaling 43h 16m of downtime — averaging 0.7 incidents per month.

There were 16 Laserfiche outages since October 9, 2025 totaling 43h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.laserfiche.com

Notice October 1, 2026

[US] Users May Experience Performance Degradation When Accessing Process Automation Applications

Detected by Pingoru
Oct 01, 2026, 06:26 PM UTC
Resolved
Oct 01, 2026, 08:03 PM UTC
Duration
1h 37m
Affected: Process Automation
Timeline · 2 updates
  1. monitoring Oct 01, 2026, 06:26 PM UTC

    We are monitoring the system to ensure performance has returned to normal for users when accessing Process Automation applications.

  2. resolved Oct 01, 2026, 08:03 PM UTC

    The reported performance degradation affecting users when accessing Process Automation applications has been resolved. We appreciate your patience while we worked to address the issue.

Read the full incident report →

Minor September 21, 2026

Process automation slowness

Detected by Pingoru
Sep 21, 2026, 09:09 PM UTC
Resolved
Sep 21, 2026, 10:59 PM UTC
Duration
1h 50m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Sep 21, 2026, 09:09 PM UTC

    Users may encounter slowness when running workflows that interact with Laserfiche repositories.

  2. monitoring Sep 21, 2026, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2026, 10:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Major September 18, 2026

AI-Assisted Form Fill is not functional

Detected by Pingoru
Sep 18, 2026, 03:31 PM UTC
Resolved
Sep 18, 2026, 05:05 PM UTC
Duration
1h 33m
Affected: FormsFormsForms
Timeline · 3 updates
  1. investigating Sep 18, 2026, 03:31 PM UTC

    We are investigating an issue that is causing the AI-Assisted Form Fill feature to not work.

  2. identified Sep 18, 2026, 04:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 18, 2026, 05:05 PM UTC

    A fix has been deployed and the feature should work as designed.

Read the full incident report →

Major September 4, 2026

[US] - Some customers may see an HTTP 403 error when browsing the repository using Public Portal

Detected by Pingoru
Sep 04, 2026, 02:15 PM UTC
Resolved
Sep 04, 2026, 04:29 PM UTC
Duration
2h 13m
Affected: Public Portal
Timeline · 3 updates
  1. investigating Sep 04, 2026, 02:15 PM UTC

    We are investigating an issue where some users may encounter an HTTP 403 error when going to Public Portal to view the repository.

  2. monitoring Sep 04, 2026, 03:08 PM UTC

    A mitigation step has been performed and we are monitoring the results.

  3. resolved Sep 04, 2026, 04:29 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor September 2, 2026

Slow Performance for Some Repositories

Detected by Pingoru
Sep 02, 2026, 10:23 PM UTC
Resolved
Sep 02, 2026, 11:25 PM UTC
Duration
1h 2m
Affected: Repository Service
Timeline · 4 updates
  1. investigating Sep 02, 2026, 10:23 PM UTC

    We are investigating an issue that may cause some repositories to have slow performance or be inaccessible.

  2. investigating Sep 02, 2026, 10:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 02, 2026, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026

[US] - Users may experience slower performance in Workflow processing

Detected by Pingoru
Aug 21, 2026, 04:53 PM UTC
Resolved
Aug 21, 2026, 06:02 PM UTC
Duration
1h 9m
Affected: Process Automation
Timeline · 2 updates
  1. investigating Aug 21, 2026, 04:53 PM UTC

    We are currently investigating a performance issue that may cause Workflow activities to take longer than normal to complete.

  2. resolved Aug 21, 2026, 06:02 PM UTC

    The issue has been addressed.

Read the full incident report →

Minor August 5, 2026

[US] - Users may experience intermittent performance issues navigating Laserfiche Cloud Process Automation sites

Detected by Pingoru
Aug 05, 2026, 03:59 PM UTC
Resolved
Aug 05, 2026, 08:10 PM UTC
Duration
4h 10m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Aug 05, 2026, 03:59 PM UTC

    The issue is being investigated.

  2. monitoring Aug 05, 2026, 06:36 PM UTC

    The performance has stabilized and we will continue monitoring the system.

  3. resolved Aug 05, 2026, 08:10 PM UTC

    The issue has been resolved.

Read the full incident report →

Major July 27, 2026

Forms Lookups and Workflow Outage

Detected by Pingoru
Jul 27, 2026, 01:31 AM UTC
Resolved
Jul 27, 2026, 03:44 AM UTC
Duration
2h 12m
Affected: FormsFormsFormsProcess AutomationProcess AutomationProcess Automation
Timeline · 6 updates
  1. investigating Jul 27, 2026, 01:31 AM UTC

    We are investigating an issue which causes Forms to be unavailable.

  2. investigating Jul 27, 2026, 01:32 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 27, 2026, 02:38 AM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Jul 27, 2026, 02:39 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 27, 2026, 02:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 27, 2026, 03:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026

[US] - Some customers may experience degraded performance when browsing their repository

Detected by Pingoru
Jun 12, 2026, 08:36 PM UTC
Resolved
Jun 12, 2026, 11:00 PM UTC
Duration
2h 24m
Affected: Repository ServiceWeb Client
Timeline · 4 updates
  1. investigating Jun 12, 2026, 08:36 PM UTC

    We are investigating performance degradation that has been reported for some US customers when accessing their repository.

  2. investigating Jun 12, 2026, 08:58 PM UTC

    Performance pertaining to browsing the repository and accessing documents has improved for affected customers. However, we continue to investigate the cause of the issue.

  3. monitoring Jun 12, 2026, 09:30 PM UTC

    A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.

  4. resolved Jun 12, 2026, 11:00 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 16, 2026

[CA] - Business Process forms lookup rules may be slow to retrieve results

Detected by Pingoru
Apr 16, 2026, 08:01 PM UTC
Resolved
Apr 16, 2026, 09:59 PM UTC
Duration
1h 57m
Affected: Forms
Timeline · 3 updates
  1. investigating Apr 16, 2026, 08:01 PM UTC

    We are investigating an issue where Laserfiche Cloud Canada users that are filling out forms with lookup rules may encounter slowness when retrieving results.

  2. monitoring Apr 16, 2026, 08:58 PM UTC

    The issue has been mitigated. We will continue monitoring the results.

  3. resolved Apr 16, 2026, 09:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Major April 2, 2026

[US] Laserfiche Cloud pages under the Home section may be unavailable for users

Detected by Pingoru
Apr 02, 2026, 05:39 PM UTC
Resolved
Apr 02, 2026, 08:03 PM UTC
Duration
2h 23m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Apr 02, 2026, 05:39 PM UTC

    We are investigating an issue where users may not see anything when viewing pages under the Home section.

  2. monitoring Apr 02, 2026, 06:09 PM UTC

    A change has been implemented which should mitigate the issue. Users will need to log out of Laserfiche Cloud, clear their recent browser cache, and then log back in.

  3. resolved Apr 02, 2026, 08:03 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice March 5, 2026

EU Cloud: Repository access impacted

Detected by Pingoru
Mar 05, 2026, 09:40 AM UTC
Resolved
Mar 05, 2026, 01:14 PM UTC
Duration
3h 34m
Affected: Web Client
Timeline · 4 updates
  1. investigating Mar 05, 2026, 09:40 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 05, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 05, 2026, 10:25 AM UTC

    The issue has been resolved.

  4. resolved Mar 05, 2026, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

[US][CA] - Some customers may experience a delay in Workflow performance

Detected by Pingoru
Jan 09, 2026, 03:02 PM UTC
Resolved
Jan 09, 2026, 08:28 PM UTC
Duration
5h 26m
Affected: Process AutomationProcess Automation
Timeline · 4 updates
  1. investigating Jan 09, 2026, 03:02 PM UTC

    We are investigating reported slowness with Workflow activity processing times.

  2. investigating Jan 09, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 09, 2026, 06:11 PM UTC

    Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.

  4. resolved Jan 09, 2026, 08:28 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor December 3, 2025

[US] - Some users may encounter an issue starting workflows

Detected by Pingoru
Dec 03, 2025, 03:15 PM UTC
Resolved
Dec 03, 2025, 05:03 PM UTC
Duration
1h 47m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Dec 03, 2025, 03:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 03, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2025, 05:03 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 27, 2025

[US] - Some users may be unable to view or publish business process and workflow definitions

Detected by Pingoru
Oct 27, 2025, 03:18 PM UTC
Resolved
Oct 27, 2025, 10:54 PM UTC
Duration
7h 36m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Oct 27, 2025, 03:18 PM UTC

    We are investigating an issue affecting Process Automation that may result in some users being unable to view or publish business process and workflow definitions.

  2. monitoring Oct 27, 2025, 04:35 PM UTC

    Publishing processes are successful again, though we continue to monitor the situation.

  3. resolved Oct 27, 2025, 10:54 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 9, 2025

[US] - Degraded Performance for business rule related activities in Workflow

Detected by Pingoru
Oct 09, 2025, 05:10 PM UTC
Resolved
Oct 09, 2025, 07:27 PM UTC
Duration
2h 17m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Oct 09, 2025, 05:10 PM UTC

    We are investigating slowness/idleness with business rule related activities in Workflow.

  2. monitoring Oct 09, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 07:27 PM UTC

    The issue has been resolved.

Read the full incident report →