Khoros experienced a minor incident on January 14, 2026 affecting US Hosted Communities and EU Hosted Communities, lasting 18h 57m. The incident has been resolved; the full update timeline is below.
Affected components
US Hosted CommunitiesEU Hosted Communities
Update timeline
- investigating Jan 14, 2026, 05:40 PM UTC
We are currently investigating an increased rate of 403 errors reported by several customers (global)
- identified Jan 14, 2026, 07:30 PM UTC
The issue has been identified and the fix is being applied.
- monitoring Jan 15, 2026, 01:47 AM UTC
The issue causing 403 errors when loading assets has now been fixed. We are actively monitoring to ensure that that no further issues occur.
- resolved Jan 15, 2026, 12:38 PM UTC
The issue causing 403 errors when loading assets has now been fixed, and no reoccurrences have been reported. Please reach out to Customer Support if you require additional assistance.