Khoros incident

[Khoros Marketing] Publishing Failure for Posts with Media

Major Resolved View vendor source →

Khoros experienced a major incident on October 15, 2025 affecting Organic Publishing, lasting 6d 10h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 10:53 AM UTC
Resolved
Oct 21, 2025, 09:43 PM UTC
Duration
6d 10h
Detected by Pingoru
Oct 15, 2025, 10:53 AM UTC

Affected components

Organic Publishing

Update timeline

  1. identified Oct 15, 2025, 10:53 AM UTC

    We have identified an issue with posts failing to be published with media. A fix has already been identified for this behavior.

  2. identified Oct 16, 2025, 04:43 AM UTC

    Our Development team has implemented a fix for the identified publishing issue. We are now preparing a deployment that includes this fix to resolve the problem with posts containing media. Further updates will be shared once the deployment is completed and verified.

  3. monitoring Oct 17, 2025, 03:16 AM UTC

    We have deployed a fix to address the publishing failures affecting posts with media. Initial monitoring indicates that the errors have stopped following the deployment. We will continue to monitor the system closely to ensure full stability.

  4. resolved Oct 21, 2025, 09:43 PM UTC

    Since deploying the fix that addresses the publishing failures for Instagram video posts, we have monitored closely and confirmed that publishing is now working as expected.