Khoros experienced a major incident on October 22, 2025 affecting EU Hosted Care, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2025, 10:57 AM UTC
We are currently investigating a service disruption affecting the Khoros platform. Some users may experience issues sending messages, delays in message delivery, or temporary unavailability of the platform. Our Infrastructure team is actively investigating the root cause and working to restore full functionality as soon as possible. We understand the impact this may have on your operations and appreciate your patience while we resolve the issue. Further updates will be shared as soon as more information becomes available.
- investigating Oct 22, 2025, 10:57 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 22, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 22, 2025, 11:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 23, 2025, 10:08 PM UTC
The fix deployed by our infrastructure team has resolved the service disruption affecting the Khoros Care platform.