Khoros incident

[Khoros Care] Community replies not ingesting into Care

Minor Resolved View vendor source →

Khoros experienced a minor incident on December 16, 2025 affecting Khoros Community Integration, lasting 9h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 08:27 AM UTC
Resolved
Dec 16, 2025, 05:48 PM UTC
Duration
9h 20m
Detected by Pingoru
Dec 16, 2025, 08:27 AM UTC

Affected components

Khoros Community Integration

Update timeline

  1. investigating Dec 16, 2025, 08:27 AM UTC

    We are currently investigating an issue with the Community <> Care post ingestion.

  2. monitoring Dec 16, 2025, 08:50 AM UTC

    A fix has been implemented, and we are currently monitoring the results.

  3. resolved Dec 16, 2025, 05:48 PM UTC

    The issue affecting the Community <> Care post ingestion has been fully resolved. A fix was successfully implemented, and monitoring confirmed that posts are now being ingested and processed as expected. No further impact has been observed, and the integration is operating normally.