Khoros incident

[Khoros Care] DNS Resolution Issue causing delays for Care Integrations

Notice Resolved View vendor source →

Khoros experienced a notice incident on November 12, 2025 affecting US Hosted Care and Brand Messenger and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 06:56 AM UTC
Resolved
Nov 12, 2025, 12:05 PM UTC
Duration
5h 9m
Detected by Pingoru
Nov 12, 2025, 06:56 AM UTC

Affected components

US Hosted CareBrand MessengerMeta Business Products APIsThird-party APIsCRM IntegrationKhoros Community Integration

Update timeline

  1. investigating Nov 12, 2025, 06:56 AM UTC

    We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

  2. identified Nov 12, 2025, 07:46 AM UTC

    We identified the root cause of delays, and a fix is being implemented.

  3. monitoring Nov 12, 2025, 08:03 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Nov 12, 2025, 12:05 PM UTC

    This issue has been resolved