Khoros incident
Analytics Data Unavailable for Posts and Marketing Dashboards
Khoros experienced a minor incident on January 8, 2026 affecting Analytics, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 12:42 PM UTC
We are currently experiencing an issue where analytics data is unavailable for Posts and Marketing dashboards over the past few days. Our team is investigating the cause and working toward a resolution. We will share updates as more details become available.
- identified Jan 09, 2026, 03:05 AM UTC
We have implemented a fix and have started the backfill process for the affected analytics data. We will continue to monitor progress and share further updates as we move toward full resolution.
- monitoring Jan 09, 2026, 07:28 AM UTC
The issue has been fixed now, we are closely monitoring now.
- monitoring Jan 10, 2026, 10:07 AM UTC
We are continuing to closely monitor the system to ensure stability and completion of the data backfill. Further updates will be shared if needed.
- resolved Jan 11, 2026, 07:18 AM UTC
This incident has been fully resolved, and no further issues have been observed during ongoing monitoring.