Khoros incident

Khoros Care – Brand Messenger Customer Chat Widget Unavailable

Notice Resolved View vendor source →

Khoros experienced a notice incident on November 3, 2025 affecting EU Hosted Care and US Hosted Care, lasting 20h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:43 PM UTC
Resolved
Nov 04, 2025, 11:35 AM UTC
Duration
20h 52m
Detected by Pingoru
Nov 03, 2025, 02:43 PM UTC

Affected components

EU Hosted CareUS Hosted Care

Update timeline

  1. investigating Nov 03, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 03, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 04, 2025, 04:34 AM UTC

    We have received positive feedback on the fix and will continue to monitor the same for now.

  4. resolved Nov 04, 2025, 11:35 AM UTC

    This issue has been confirmed as resolved. Please reach out to Customer Support for any other issues you may be experiencing.