Khoros incident

[Khoros Marketing] Calendar, Plans and Content Pages Blank

Major Resolved View vendor source →

Khoros experienced a major incident on November 12, 2025 affecting Calendar, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 04:52 PM UTC
Resolved
Nov 14, 2025, 03:17 AM UTC
Duration
1d 10h
Detected by Pingoru
Nov 12, 2025, 04:52 PM UTC

Affected components

Calendar

Update timeline

  1. investigating Nov 12, 2025, 04:52 PM UTC

    We’ve identified an issue where the Marketing Calendar view is showing blank for some users. Our engineering team is actively investigating the root cause. We’ll provide an update as soon as we have more information. Thank you for your patience and comprehension.

  2. monitoring Nov 12, 2025, 06:40 PM UTC

    Our Infrastructure team has resolved the issue causing some users to see a blank Marketing Calendar view. We are now actively monitoring the situation to ensure that the issue remains resolved.

  3. investigating Nov 12, 2025, 08:58 PM UTC

    We are aware of an issue impacting some users where Content or Plans pages are not loading or loading slowly. Our Engineering teams are actively working on this.

  4. identified Nov 13, 2025, 03:27 AM UTC

    We have identified the cause of the missing content on Calendar pages and confirmed the fix. Our Infrastructure team is now implementing the solution. We will share further updates as progress continues toward full resolution.

  5. identified Nov 13, 2025, 10:17 AM UTC

    We continue to implement the required fix for the missing content in calendar pages. We will provide further updates as they become available.

  6. identified Nov 13, 2025, 02:52 PM UTC

    Our Infrastructure team had resolved the issue with Calendar Contents. However some customers are still facing issues with Plans and Content Pages. We are continuing to work towards resolving that.

  7. monitoring Nov 13, 2025, 04:37 PM UTC

    Our Infrastructure team has resolved the issue causing some users to have problems while loading the calendar views. We are now actively monitoring the situation to ensure that the issue remains resolved. Please monitor on your end and let us know if you observe any further issues.

  8. resolved Nov 14, 2025, 03:17 AM UTC

    We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.