Khoros incident

Some Khoros Community Aurora instances are down with "An error occurred while processing your request."

Critical Resolved View vendor source →

Khoros experienced a critical incident on January 7, 2026 affecting US Hosted Communities and EU Hosted Communities, lasting 8h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 04:09 PM UTC
Resolved
Jan 08, 2026, 01:08 AM UTC
Duration
8h 59m
Detected by Pingoru
Jan 07, 2026, 04:09 PM UTC

Affected components

US Hosted CommunitiesEU Hosted Communities

Update timeline

  1. investigating Jan 07, 2026, 04:09 PM UTC

    We are currently investigating the issues with some of the instances being down with "An error occurred while processing your request."

  2. monitoring Jan 07, 2026, 04:36 PM UTC

    The fix has been implemented, and the issue is currently resolved.

  3. resolved Jan 08, 2026, 01:08 AM UTC

    The issue impacting some Khoros Community Aurora instances, where users encountered the message “An error occurred while processing your request", has been successfully resolved.