Kajabi Outage History

Kajabi is up right now

Kajabi had 60 outages in the last 2 years totaling 689h 20m of downtime — averaging 2.5 incidents per month.

There were 60 Kajabi outages since July 9, 2025 totaling 689h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kajabi.com

Notice February 10, 2026

Outbound Email Delays

Detected by Pingoru
Feb 10, 2026, 06:52 PM UTC
Resolved
Feb 10, 2026, 07:47 PM UTC
Duration
54m
Timeline · 2 updates
  1. monitoring Feb 10, 2026, 06:52 PM UTC

    Our DNS provider for email sending pools is experiencing Infrastructure Instability. This can affect delivery times for emails. We are watching the situation and will update when it is resolved.

  2. resolved Feb 10, 2026, 07:47 PM UTC

    Our DNS provider for email sending pools has restored customer-facing services. Our shared email pool DNS is now resolving properly. Additionally, Custom Email Domain Sending (CEDS) is unaffected.

Read the full incident report →

Notice January 23, 2026

Delays in Contact Filtering Data for Email Activity

Detected by Pingoru
Jan 23, 2026, 05:29 PM UTC
Resolved
Jan 27, 2026, 06:32 PM UTC
Duration
4d 1h
Timeline · 4 updates
  1. investigating Jan 23, 2026, 05:29 PM UTC

    We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.

  2. identified Jan 23, 2026, 06:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 23, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.

  4. resolved Jan 27, 2026, 06:32 PM UTC

    This incident is now resolved.

Read the full incident report →

Notice January 21, 2026

Community "View Reply" Button Unresponsive

Detected by Pingoru
Jan 21, 2026, 09:29 PM UTC
Resolved
Jan 21, 2026, 11:40 PM UTC
Duration
2h 11m
Timeline · 4 updates
  1. investigating Jan 21, 2026, 09:29 PM UTC

    We are currently experiencing an issue where the Communities "View Reply" button within posts is inaccessible. Users may be unable to see some comments during this time. Our engineering team is actively investigating the cause and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available. Thank you for your patience and understanding.

  2. identified Jan 21, 2026, 09:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2026, 10:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2026, 11:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 18, 2026

Intermittent Checkout and Admin Loading Issues

Detected by Pingoru
Jan 18, 2026, 03:22 AM UTC
Resolved
Jan 18, 2026, 03:45 AM UTC
Duration
23m
Affected: App Availability
Timeline · 3 updates
  1. investigating Jan 18, 2026, 03:22 AM UTC

    We are currently seeing issues with admin and checkout loading due to a vendor outage (https://status.openexchangerates.org/ ). We will update this page as new information becomes available. We appreciate your patience and understanding during this time.

  2. monitoring Jan 18, 2026, 03:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 18, 2026, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 15, 2026

Delay in Contact data and search results on the Contact Screen

Detected by Pingoru
Jan 15, 2026, 12:26 PM UTC
Resolved
Jan 15, 2026, 09:22 PM UTC
Duration
8h 56m
Timeline · 3 updates
  1. investigating Jan 15, 2026, 12:26 PM UTC

    Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. We are currently investigating and will update this status when we have more information.

  2. monitoring Jan 15, 2026, 01:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 14, 2026

Intermittent errors when accessing the Community Product

Detected by Pingoru
Jan 14, 2026, 05:54 PM UTC
Resolved
Jan 14, 2026, 08:29 PM UTC
Duration
2h 34m
Timeline · 3 updates
  1. investigating Jan 14, 2026, 05:54 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 14, 2026, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 11, 2026

Communities Not Loading or Loading Slowly

Detected by Pingoru
Jan 11, 2026, 08:34 AM UTC
Resolved
Jan 11, 2026, 09:13 AM UTC
Duration
39m
Timeline · 3 updates
  1. investigating Jan 11, 2026, 08:34 AM UTC

    We are currently investigating Communities intermittently failing to load or loading slowly. We will update you as soon as we have more information. We appreciate your patience and understanding during this time.

  2. monitoring Jan 11, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 11, 2026, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026

Support Unavailability

Detected by Pingoru
Jan 09, 2026, 07:55 PM UTC
Resolved
Jan 09, 2026, 09:54 PM UTC
Duration
1h 59m
Timeline · 3 updates
  1. investigating Jan 09, 2026, 07:55 PM UTC

    Due to a vendor outage, live chat and email support may be currently unavailable. We will update this page as soon as we have updates to share.

  2. monitoring Jan 09, 2026, 08:56 PM UTC

    Our vendor has implemented a fix and we are actively monitoring the situation.

  3. resolved Jan 09, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 5, 2026

Support Unavailable

Detected by Pingoru
Jan 05, 2026, 02:22 PM UTC
Resolved
Jan 05, 2026, 03:16 PM UTC
Duration
53m
Timeline · 3 updates
  1. investigating Jan 05, 2026, 02:22 PM UTC

    Due to a vendor outage, live chat and email support may be currently unavailable. We will update this page as soon as we have updates to share.

  2. monitoring Jan 05, 2026, 02:28 PM UTC

    We’re aware of intermittent issues reaching out to our support team due to a vendor issue. We will continue to monitor updates as they become available.

  3. resolved Jan 05, 2026, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 16, 2025

New sign ups via BMA logs user out affecting Android devices only

Detected by Pingoru
Dec 16, 2025, 12:57 AM UTC
Resolved
Dec 16, 2025, 11:59 PM UTC
Duration
23h 1m
Timeline · 3 updates
  1. investigating Dec 16, 2025, 12:57 AM UTC

    New users with an Android device gets logged out immediately after signing up via BMA. Affected users can still log back in. Our engineers are actively investigating this issue and we will have more updates for you as soon as we can.

  2. identified Dec 16, 2025, 01:33 AM UTC

    The root cause of this issue has been identified and our engineers are pushing out a new Android release, 4.3.2, that will resolve this issue. We'll update you as soon as we have more information.

  3. resolved Dec 16, 2025, 11:59 PM UTC

    This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.

Read the full incident report →

Notice December 12, 2025

Maintenance for BMA member sign up

Detected by Pingoru
Dec 12, 2025, 01:19 AM UTC
Resolved
Dec 16, 2025, 12:50 AM UTC
Duration
3d 23h
Timeline · 3 updates
  1. monitoring Dec 12, 2025, 01:19 AM UTC

    Member sign up for BMA is down for maintenance. We will provide an update once it becomes available again.

  2. monitoring Dec 16, 2025, 12:14 AM UTC

    Our engineers are actively running tests for this maintenance. There should be no additional impact besides member sign up for BMA still being unavailable. We will have another update for you shortly. We appreciate your patience and understanding.

  3. resolved Dec 16, 2025, 12:50 AM UTC

    Maintenance has been completed. Member sign up via BMA have been re-enabled. Thank you for your patience and understanding. We have identified a separate issue for Android devices where members will need to log in again after signing up. We will post a new status page for this issue and we will provide updates there.

Read the full incident report →

Notice December 6, 2025

Issue displaying contacts in the contacts list

Detected by Pingoru
Dec 06, 2025, 12:36 AM UTC
Resolved
Dec 06, 2025, 10:31 AM UTC
Duration
9h 54m
Timeline · 4 updates
  1. investigating Dec 06, 2025, 12:36 AM UTC

    We are aware of an issue where some contacts are not being displayed in the contacts list. We are actively investigating the issue, and we will provide updates to this page as soon as possible.

  2. identified Dec 06, 2025, 02:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 06, 2025, 03:01 AM UTC

    Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. The underlying issue has been fixed, and the remaining data will finish updating over the next few hours.

  4. resolved Dec 06, 2025, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors

Detected by Pingoru
Dec 05, 2025, 09:01 AM UTC
Resolved
Dec 05, 2025, 09:22 AM UTC
Duration
20m
Affected: App Availability
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:01 AM UTC

    We are aware of a Cloudflare incident that is causing Heroes and your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue, and we will provide updates to this page as soon as possible.

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    A fix has been implemented by Cloudflare. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Dec 05, 2025, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 1, 2025

File upload errors

Detected by Pingoru
Dec 01, 2025, 11:57 PM UTC
Resolved
Dec 01, 2025, 11:49 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 01, 2025, 11:57 PM UTC

    We observed errors with the file upload service between 3:23PM to 3:34PM PST that was caused by a temporary de-sync issue. This issue has since been resolved, and you should no longer have any issues trying to upload your files. Thank you for your patience and understanding.

Read the full incident report →

Notice November 20, 2025

Issue with Widget Creation

Detected by Pingoru
Nov 20, 2025, 08:57 PM UTC
Resolved
Nov 20, 2025, 09:43 PM UTC
Duration
46m
Timeline · 2 updates
  1. investigating Nov 20, 2025, 08:57 PM UTC

    We are currently experiencing an issue affecting Premium Widgets. New widgets cannot be added at this time due to a vendor-related problem. Our team is actively monitoring the situation and will provide updates as soon as they are available.

  2. resolved Nov 20, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 31, 2025

Notice Regarding Kajabi Support Wait Times

Detected by Pingoru
Oct 31, 2025, 08:17 PM UTC
Resolved
Nov 17, 2025, 07:37 PM UTC
Duration
16d 23h
Timeline · 3 updates
  1. identified Oct 31, 2025, 08:17 PM UTC

    We're experiencing a high volume of inquiries and wait times may be longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com. We appreciate your patience and understanding.

  2. identified Nov 06, 2025, 06:19 PM UTC

    We’re currently experiencing longer-than-usual response times from our Support team following a major technology migration completed on Wednesday (10/29) night. Unexpected issues from this process have created a backlog. Our team is actively working to resolve this and expects to return to normal response times by Monday (or sooner).

  3. resolved Nov 17, 2025, 07:37 PM UTC

    Our support backlog is back to a stable state. Thank you for your patience and understanding over the past few weeks while our team worked diligently to restore normal service.

Read the full incident report →

Minor October 20, 2025

Partial Service Disruption

Detected by Pingoru
Oct 20, 2025, 07:50 AM UTC
Resolved
Oct 21, 2025, 12:13 AM UTC
Duration
16h 23m
Affected: Automated Site EmailsOffer CheckoutMarketing Email Editing and Scheduling
Timeline · 4 updates
  1. investigating Oct 20, 2025, 07:50 AM UTC

    We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.

  2. investigating Oct 20, 2025, 07:50 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 09:47 AM UTC

    Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed. Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.

  4. resolved Oct 21, 2025, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

Intermittent PayPal Availability

Detected by Pingoru
Oct 17, 2025, 05:02 PM UTC
Resolved
Oct 17, 2025, 05:02 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 17, 2025, 05:02 PM UTC

    Some checkouts that offered multiple payment methods did not display PayPal as an option. Other payment methods with Kajabi Payments and Stripe continued to function normally during this period. Our engineering team identified the cause and released a fix. This incident is now resolved.

Read the full incident report →

Notice October 16, 2025

Elevated Checkouts Errors due to Paypal

Detected by Pingoru
Oct 16, 2025, 06:59 PM UTC
Resolved
Oct 16, 2025, 09:09 PM UTC
Duration
2h 10m
Timeline · 4 updates
  1. investigating Oct 16, 2025, 06:59 PM UTC

    PayPal is investigating an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894 We’ve identified that this is also causing some checkout elements (such as the Card field with Kajabi Payments and Stripe) to not render correctly when PayPal is also enabled at checkout.

  2. investigating Oct 16, 2025, 07:49 PM UTC

    We have implemented a fix to address an issue where some checkout elements did not render correctly when PayPal was enabled at checkout, as a result of the ongoing issue with the PayPal REST API. Paypal is continuing to investigate an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894

  3. monitoring Oct 16, 2025, 08:01 PM UTC

    We’re observing recovery in PayPal functionality. We are continuing to closely monitor checkout processes and will update this status with any new information.

  4. resolved Oct 16, 2025, 09:09 PM UTC

    This incident has been resolved by PayPal.

Read the full incident report →

Notice October 16, 2025

Elevated PayPal errors

Detected by Pingoru
Oct 16, 2025, 03:31 PM UTC
Resolved
Oct 16, 2025, 05:58 PM UTC
Duration
2h 27m
Timeline · 3 updates
  1. investigating Oct 16, 2025, 03:31 PM UTC

    We are aware of an issue affecting checkouts using PayPal. We are actively investigating the issue, and we will provide updates to this page as soon as possible. We have not identified any issues with other payment processors: Kajabi Payments and Stripe, which are fully operational.

  2. monitoring Oct 16, 2025, 04:33 PM UTC

    We have observed PayPal checkouts are recovering. We are continuing to closely monitor checkout processes and will update this status with any new information.

  3. resolved Oct 16, 2025, 05:58 PM UTC

    This incident has been resolved by PayPal and we have observed full recovery.

Read the full incident report →

Notice October 15, 2025

Communities doesn't load error

Detected by Pingoru
Oct 15, 2025, 06:20 PM UTC
Resolved
Oct 15, 2025, 08:30 PM UTC
Duration
2h 9m
Timeline · 3 updates
  1. investigating Oct 15, 2025, 06:20 PM UTC

    We are currently investigating an issue that is preventing some Communities from loading. We will update you as soon as we have more information.

  2. monitoring Oct 15, 2025, 07:56 PM UTC

    We have identified the root cause of the issue and pushed out a fix. We are continuing to monitor the situation.

  3. resolved Oct 15, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 8, 2025

Sites Getting Blocked

Detected by Pingoru
Oct 08, 2025, 11:03 AM UTC
Resolved
Oct 08, 2025, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2025, 11:03 AM UTC

    On October 8th, between 1:00 AM PST to 2:00 AM PST, we identified issues regarding domains getting blocked that impacted traffic to some sites. This has been fixed, and traffic is now back to normal. This incident is resolved. Thank you for your patience and understanding.

Read the full incident report →

Notice October 7, 2025

Inability to sign up for Kajabi Payments

Detected by Pingoru
Oct 07, 2025, 04:52 PM UTC
Resolved
Oct 07, 2025, 05:44 PM UTC
Duration
51m
Timeline · 2 updates
  1. identified Oct 07, 2025, 04:52 PM UTC

    We are aware of an issue that is preventing Heroes from setting up Kajabi Payments. We have already identified the issue and working to implement a fix. This does not impact Heroes currently using Kajabi Payments or checkouts. We will continue to monitor the situation and will update this status with any new information.

  2. resolved Oct 07, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 15, 2025

Sporadic inaccessibility to Kajabi Communities

Detected by Pingoru
Sep 15, 2025, 06:12 PM UTC
Resolved
Sep 16, 2025, 02:00 AM UTC
Duration
7h 47m
Timeline · 3 updates
  1. investigating Sep 15, 2025, 06:12 PM UTC

    We are currently investigating some reports where Kajabi Communities is not always loading and displaying an error message. Our team is working to resolve this as quickly as possible. Thank you for your patience as we work to resolve this experience.

  2. monitoring Sep 15, 2025, 09:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 02:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 11, 2025

Contacts list showing no results

Detected by Pingoru
Sep 11, 2025, 09:27 PM UTC
Resolved
Sep 12, 2025, 02:28 AM UTC
Duration
5h
Timeline · 3 updates
  1. identified Sep 11, 2025, 09:27 PM UTC

    We are currently experiencing an issue with Contacts list where it's showing no results. We have already identified the root cause of the issue and are working on pushing out a resolution. We will update you as soon as we have more information.

  2. monitoring Sep 11, 2025, 09:33 PM UTC

    A fix has been implemented and you should now be able to access your contacts without further issues. We are continuing to monitor the situation and continue to post more updates here.

  3. resolved Sep 12, 2025, 02:28 AM UTC

    This incident has been resolved.

Read the full incident report →