Kajabi incident

Community Access for new customers

Notice Resolved View vendor source →

Kajabi experienced a notice incident on March 26, 2026, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 10:24 PM UTC
Resolved
Mar 26, 2026, 11:47 PM UTC
Duration
1h 23m
Detected by Pingoru
Mar 26, 2026, 10:24 PM UTC

Update timeline

  1. investigating Mar 26, 2026, 10:24 PM UTC

    We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

  2. identified Mar 26, 2026, 10:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 26, 2026, 11:47 PM UTC

    This incident has been resolved.