Kajabi incident

Investigating Email Delivery Issues (Microsoft Providers)

Notice Resolved View vendor source →

Kajabi experienced a notice incident on February 25, 2026, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 06:31 PM UTC
Resolved
Feb 25, 2026, 09:34 PM UTC
Duration
3h 2m
Detected by Pingoru
Feb 25, 2026, 06:31 PM UTC

Update timeline

  1. identified Feb 25, 2026, 06:31 PM UTC

    We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

  2. monitoring Feb 25, 2026, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2026, 09:34 PM UTC

    This incident has been resolved.