Kajabi incident

Delays in Contact Filtering Data for Email Activity

Notice Resolved View vendor source →

Kajabi experienced a notice incident on January 23, 2026, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 05:29 PM UTC
Resolved
Jan 27, 2026, 06:32 PM UTC
Duration
4d 1h
Detected by Pingoru
Jan 23, 2026, 05:29 PM UTC

Update timeline

  1. investigating Jan 23, 2026, 05:29 PM UTC

    We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.

  2. identified Jan 23, 2026, 06:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 23, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.

  4. resolved Jan 27, 2026, 06:32 PM UTC

    This incident is now resolved.