Kajabi Outage History

We've identified the cause of this issue was from a recent update made by one of our third-party vendors, and they are actively working to roll it back. The unsubscribe option at the top of the email, if available, is not affected and continues to work as expected. We'll continue to share updates as they become available.

We've noticed an issue with slow load times or difficulty accessing your sites. We've identified the root cause of the issue and our engineering team is actively working on a fix. We'll continue to post updates here as we make progress.

We have identified the cause of the issues affecting video uploads and playback. A change made by our third-party video hosting provider is responsible for the longer processing times and audio dropouts reported on some recently uploaded videos. The change has been rolled back to prevent new uploads from being affected, and impacted videos are being reprocessed. Our team is working as quickly as possible alongside our provider to fully resolve this and will share an update when we have more information.

Reprocessing of the affected videos is still in progress. Some previously uploaded videos may continue to show audio dropouts until that reprocessing completes. Our team is working as quickly as possible alongside our provider and will post another update once reprocessing has finished.

The issue has been identified and a fix is being implemented.

We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed.

We are currently investigating reports of delays in Automations being applied. Contacts may remain in an Automation step longer than expected before the next step is triggered. Though some steps may not appear visible, no data has been lost and will appear when the step completes. Our team is working to resolve this as quickly as possible, and we will share another update shortly.

We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].

Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.

We've noticed some issues affecting our support interactions. There may be a delay in response from our agents. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to [email protected] for your needs. Thank you for your continued patience, we will continue to update this page as the situation evolves.

Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.

We've identified the cause of the Community Meetup dashboard issue and our engineering team is working on a fix. We appreciate your patience as we resolve this.

We are aware of the Community Meetup page being inaccessible and our engineering team is working on a fix. We appreciate your patience as we resolve this.

We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.

We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.

We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.

We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.