Kajabi Outage History

Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.

We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

We are currently investigating why the Help Center is not loading and is displaying a "404 Error". Our team is actively looking into the issue and working as quickly as possible to identify the cause. We will provide an update as soon as more information is available. Thank you for your patience.

We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes. Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.

We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files. Our team is actively looking into this and working as quickly as possible to resolve it. We will provide updates as more information becomes available.

We're aware of an issue affecting the Kajabi Mobile App. It may appear to be flickering and/or unexpectedly reloading when opening the app. Our team is actively investigating and will provide updates as we learn more. We appreciate your patience.

We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible. In the meantime, if you need assistance, please reach out to us via live chat for immediate support. We appreciate your patience and will provide updates as soon as possible.

We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

Due to a vendor outage, live chat and email support may have delays intermittently. We will update this page as soon as we have updates to share.

We are currently investigating an issue where some customers are seeing a "Coming Soon" message on lessons that have already been set to Published. We'll update this status page as we get more information.