Kajabi Outage History

Kajabi is up right now

There were 15 Kajabi outages since February 10, 2026 totaling 259h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kajabi.com

Notice April 29, 2026

Investigating Cofounder Chat Display Issue

Detected by Pingoru
Apr 29, 2026, 07:51 PM UTC
Resolved
Apr 29, 2026, 09:54 PM UTC
Duration
2h 3m
Timeline · 3 updates
  1. identified Apr 29, 2026, 07:51 PM UTC

    We are currently investigating reports of text display issues in the Cofounder chat window. Some users may experience difficulty reading chat messages during this time. Our team is actively looking into this and we'll provide updates as we learn more.

  2. monitoring Apr 29, 2026, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026

Community Product Errors

Detected by Pingoru
Apr 23, 2026, 04:23 PM UTC
Resolved
Apr 23, 2026, 05:20 PM UTC
Duration
57m
Timeline · 4 updates
  1. investigating Apr 23, 2026, 04:23 PM UTC

    We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes. Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.

  2. identified Apr 23, 2026, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 23, 2026, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026

Media File Uploads - Degraded Performance

Detected by Pingoru
Apr 16, 2026, 01:32 PM UTC
Resolved
Apr 16, 2026, 06:23 PM UTC
Duration
4h 51m
Timeline · 3 updates
  1. investigating Apr 16, 2026, 01:32 PM UTC

    We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files. Our team is actively looking into this and working as quickly as possible to resolve it. We will provide updates as more information becomes available.

  2. identified Apr 16, 2026, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 16, 2026, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 15, 2026

Image Uploads Not Rendering

Detected by Pingoru
Apr 15, 2026, 10:23 PM UTC
Resolved
Apr 16, 2026, 03:03 AM UTC
Duration
4h 40m
Timeline · 3 updates
  1. identified Apr 15, 2026, 10:23 PM UTC

    We have identified the cause of the image upload issue affecting various sections of the platform. Our team is actively working on a fix and will deploy it as quickly as possible. We will continue to provide updates as we make progress.

  2. monitoring Apr 16, 2026, 12:03 AM UTC

    A fix has been deployed. We are actively monitoring the results to ensure full resolution.

  3. resolved Apr 16, 2026, 03:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 14, 2026

Delays with Fin and chat messages affecting Kajabi live chat support

Detected by Pingoru
Apr 14, 2026, 01:17 PM UTC
Resolved
Apr 14, 2026, 01:46 PM UTC
Duration
28m
Timeline · 2 updates
  1. identified Apr 14, 2026, 01:17 PM UTC

    Due to a vendor outage, live chat support may be sporadically unavailable. We will update this page as soon as we have updates to share.

  2. resolved Apr 14, 2026, 01:46 PM UTC

    Our vendor has resolved the issue. Both Fin and live chat support are now fully operational. We appreciate your patience during this time.

Read the full incident report →

Notice April 13, 2026

Kajabi Mobile App - Opening & Loading Issues

Detected by Pingoru
Apr 13, 2026, 08:13 PM UTC
Resolved
Apr 13, 2026, 11:52 PM UTC
Duration
3h 39m
Timeline · 3 updates
  1. investigating Apr 13, 2026, 08:13 PM UTC

    We're aware of an issue affecting the Kajabi Mobile App. It may appear to be flickering and/or unexpectedly reloading when opening the app. Our team is actively investigating and will provide updates as we learn more. We appreciate your patience.

  2. identified Apr 13, 2026, 08:50 PM UTC

    We've identified the cause of the flickering and reloading behavior affecting the Kajabi Mobile App. Our engineering team is working as quickly as possible to deploy a fix. Thank you for your continued patience.

  3. resolved Apr 13, 2026, 11:52 PM UTC

    This incident has been resolved. Please update to the latest version of the Kajabi mobile app from the Google Play Store.

Read the full incident report →

Notice March 30, 2026

Support Email Disruption - Please Use Live Chat

Detected by Pingoru
Mar 30, 2026, 04:31 PM UTC
Resolved
Apr 08, 2026, 08:35 PM UTC
Duration
9d 4h
Timeline · 3 updates
  1. investigating Mar 30, 2026, 04:31 PM UTC

    We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible. In the meantime, if you need assistance, please reach out to us via live chat for immediate support. We appreciate your patience and will provide updates as soon as possible.

  2. monitoring Mar 30, 2026, 07:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2026

Community Access for new customers

Detected by Pingoru
Mar 26, 2026, 10:24 PM UTC
Resolved
Mar 26, 2026, 11:47 PM UTC
Duration
1h 23m
Timeline · 3 updates
  1. investigating Mar 26, 2026, 10:24 PM UTC

    We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

  2. identified Mar 26, 2026, 10:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 26, 2026, 11:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Investigating Issues with Contact Search

Detected by Pingoru
Mar 05, 2026, 10:03 PM UTC
Resolved
Mar 06, 2026, 07:45 AM UTC
Duration
9h 41m
Timeline · 4 updates
  1. investigating Mar 05, 2026, 10:03 PM UTC

    We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

  2. identified Mar 06, 2026, 12:41 AM UTC

    We have identified the cause of the search discrepancies affecting the Contacts tab. Our team is currently implementing a fix to re-sync search results and restore full functionality. We are working as quickly as possible to get this resolved for you.

  3. monitoring Mar 06, 2026, 06:49 AM UTC

    A fix has been deployed, and we are seeing search results return to normal. We are continuing to monitor the system closely to ensure stability across all accounts. We appreciate your patience while we work to resolve this completely.

  4. resolved Mar 06, 2026, 07:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Delays in conversation affecting support.

Detected by Pingoru
Mar 03, 2026, 01:20 PM UTC
Resolved
Mar 03, 2026, 02:26 PM UTC
Duration
1h 6m
Timeline · 2 updates
  1. investigating Mar 03, 2026, 01:20 PM UTC

    Due to a vendor outage, live chat and email support may have delays intermittently. We will update this page as soon as we have updates to share.

  2. resolved Mar 03, 2026, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026

Inability to edit in certain areas of Kajabi

Detected by Pingoru
Feb 26, 2026, 02:52 PM UTC
Resolved
Feb 26, 2026, 05:42 PM UTC
Duration
2h 49m
Timeline · 3 updates
  1. identified Feb 26, 2026, 02:52 PM UTC

    We are currently investigating an issue affecting editing within certain areas of Kajabi. While most users are unaffected, a small subset of Heroes may find they are temporarily unable to save changes or modify existing data in the following areas: Blog Posts Forms & Assessments Contacts Quizzes Our engineering team has identified the root cause and working to restore full editing capabilities as quickly as possible.

  2. monitoring Feb 26, 2026, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 26, 2026, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2026

Investigating Email Delivery Issues (Microsoft Providers)

Detected by Pingoru
Feb 25, 2026, 06:31 PM UTC
Resolved
Feb 25, 2026, 09:34 PM UTC
Duration
3h 2m
Timeline · 3 updates
  1. identified Feb 25, 2026, 06:31 PM UTC

    We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

  2. monitoring Feb 25, 2026, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2026, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2026

Customers may see "Coming soon" on Published Lessons

Detected by Pingoru
Feb 25, 2026, 04:44 PM UTC
Resolved
Feb 25, 2026, 06:55 PM UTC
Duration
2h 10m
Timeline · 4 updates
  1. investigating Feb 25, 2026, 04:44 PM UTC

    We are currently investigating an issue where some customers are seeing a "Coming Soon" message on lessons that have already been set to Published. We'll update this status page as we get more information.

  2. identified Feb 25, 2026, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2026, 06:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 25, 2026, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 11, 2026

Issues setting up Quaderno tax integrations

Detected by Pingoru
Feb 11, 2026, 05:33 PM UTC
Resolved
Feb 11, 2026, 07:16 PM UTC
Duration
1h 42m
Timeline · 3 updates
  1. identified Feb 11, 2026, 05:33 PM UTC

    We have identified an issue preventing Heroes from onboarding to sales tax. Our team is actively investigating this with our service provider Quaderno and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT impact heroes currently using sales tax.

  2. monitoring Feb 11, 2026, 06:17 PM UTC

    We have implemented a fix and onboarding to sales tax is now working. We are continuing to monitor for any additional errors.

  3. resolved Feb 11, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

Outbound Email Delays

Detected by Pingoru
Feb 10, 2026, 06:52 PM UTC
Resolved
Feb 10, 2026, 07:47 PM UTC
Duration
54m
Timeline · 2 updates
  1. monitoring Feb 10, 2026, 06:52 PM UTC

    Our DNS provider for email sending pools is experiencing Infrastructure Instability. This can affect delivery times for emails. We are watching the situation and will update when it is resolved.

  2. resolved Feb 10, 2026, 07:47 PM UTC

    Our DNS provider for email sending pools has restored customer-facing services. Our shared email pool DNS is now resolving properly. Additionally, Custom Email Domain Sending (CEDS) is unaffected.

Read the full incident report →

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