Kajabi incident

Inability to contact support via the profile menu

Notice Ongoing View vendor source →

Kajabi is currently experiencing a notice incident, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 02:05 PM UTC
Resolved
Ongoing
Duration
● 2h 22m
Detected by Pingoru
May 13, 2026, 02:05 PM UTC

Update timeline

  1. investigating May 13, 2026, 02:05 PM UTC

    We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

  2. monitoring May 13, 2026, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.