Resolved after 3 hours 16 minutes, on May 13, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating May 13, 2026, 02:05 PM UTC
We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].
- monitoring May 13, 2026, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 05:21 PM UTC
This incident has been resolved.
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