Kajabi Outage History

Kajabi is up right now

Pingoru has recorded 69 incidents for Kajabi: 64 in the last 12 months and 17 in the last 90 days.

Source: status.kajabi.com

69incidents recorded
64last 12 months
17last 90 days
21 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct24%
Pingoru began tracking Kajabi in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20266205 of 720 (29%)
May 2026734 of 744 (5%)
June 2026798 of 720 (14%)
July 2026220 of 744 (3%)
August 20266112 of 744 (15%)
September 2026793 of 720 (13%)
October 20263144 of 592 (24%)

Incidents, newest first

Notice January 14, 2026 Intermittent errors when accessing the Community Product 2h 34m

Started Jan 14, 2026, 05:54 PM UTC· resolved Jan 14, 2026, 08:29 PM UTC

  1. investigating Jan 14, 2026, 05:54 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 14, 2026, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 11, 2026 Communities Not Loading or Loading Slowly 39m

Started Jan 11, 2026, 08:34 AM UTC· resolved Jan 11, 2026, 09:13 AM UTC

  1. investigating Jan 11, 2026, 08:34 AM UTC

    We are currently investigating Communities intermittently failing to load or loading slowly. We will update you as soon as we have more information. We appreciate your patience and understanding during this time.

  2. monitoring Jan 11, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 11, 2026, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026 Support Unavailability 1h 59m

Started Jan 09, 2026, 07:55 PM UTC· resolved Jan 09, 2026, 09:54 PM UTC

  1. investigating Jan 09, 2026, 07:55 PM UTC

    Due to a vendor outage, live chat and email support may be currently unavailable. We will update this page as soon as we have updates to share.

  2. monitoring Jan 09, 2026, 08:56 PM UTC

    Our vendor has implemented a fix and we are actively monitoring the situation.

  3. resolved Jan 09, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 5, 2026 Support Unavailable 53m

Started Jan 05, 2026, 02:22 PM UTC· resolved Jan 05, 2026, 03:16 PM UTC

  1. investigating Jan 05, 2026, 02:22 PM UTC

    Due to a vendor outage, live chat and email support may be currently unavailable. We will update this page as soon as we have updates to share.

  2. monitoring Jan 05, 2026, 02:28 PM UTC

    We’re aware of intermittent issues reaching out to our support team due to a vendor issue. We will continue to monitor updates as they become available.

  3. resolved Jan 05, 2026, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 16, 2025 New sign ups via BMA logs user out affecting Android devices only 23h 1m

Started Dec 16, 2025, 12:57 AM UTC· resolved Dec 16, 2025, 11:59 PM UTC

  1. investigating Dec 16, 2025, 12:57 AM UTC

    New users with an Android device gets logged out immediately after signing up via BMA. Affected users can still log back in. Our engineers are actively investigating this issue and we will have more updates for you as soon as we can.

  2. identified Dec 16, 2025, 01:33 AM UTC

    The root cause of this issue has been identified and our engineers are pushing out a new Android release, 4.3.2, that will resolve this issue. We'll update you as soon as we have more information.

  3. resolved Dec 16, 2025, 11:59 PM UTC

    This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.

Read the full incident report →

Notice December 12, 2025 Maintenance for BMA member sign up 3d 23h

Started Dec 12, 2025, 01:19 AM UTC· resolved Dec 16, 2025, 12:50 AM UTC

  1. monitoring Dec 12, 2025, 01:19 AM UTC

    Member sign up for BMA is down for maintenance. We will provide an update once it becomes available again.

  2. monitoring Dec 16, 2025, 12:14 AM UTC

    Our engineers are actively running tests for this maintenance. There should be no additional impact besides member sign up for BMA still being unavailable. We will have another update for you shortly. We appreciate your patience and understanding.

  3. resolved Dec 16, 2025, 12:50 AM UTC

    Maintenance has been completed. Member sign up via BMA have been re-enabled. Thank you for your patience and understanding. We have identified a separate issue for Android devices where members will need to log in again after signing up. We will post a new status page for this issue and we will provide updates there.

Read the full incident report →

Notice December 6, 2025 Issue displaying contacts in the contacts list 9h 54m

Started Dec 06, 2025, 12:36 AM UTC· resolved Dec 06, 2025, 10:31 AM UTC

  1. investigating Dec 06, 2025, 12:36 AM UTC

    We are aware of an issue where some contacts are not being displayed in the contacts list. We are actively investigating the issue, and we will provide updates to this page as soon as possible.

  2. identified Dec 06, 2025, 02:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 06, 2025, 03:01 AM UTC

    Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. The underlying issue has been fixed, and the remaining data will finish updating over the next few hours.

  4. resolved Dec 06, 2025, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025 Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors 20m App Availability

Started Dec 05, 2025, 09:01 AM UTC· resolved Dec 05, 2025, 09:22 AM UTC

  1. investigating Dec 05, 2025, 09:01 AM UTC

    We are aware of a Cloudflare incident that is causing Heroes and your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue, and we will provide updates to this page as soon as possible.

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    A fix has been implemented by Cloudflare. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Dec 05, 2025, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 1, 2025 File upload errors –

Started Dec 01, 2025, 11:49 PM UTC· resolved Dec 01, 2025, 11:49 PM UTC

  1. resolved Dec 01, 2025, 11:57 PM UTC

    We observed errors with the file upload service between 3:23PM to 3:34PM PST that was caused by a temporary de-sync issue. This issue has since been resolved, and you should no longer have any issues trying to upload your files. Thank you for your patience and understanding.

Read the full incident report →

Notice November 20, 2025 Issue with Widget Creation 46m

Started Nov 20, 2025, 08:57 PM UTC· resolved Nov 20, 2025, 09:43 PM UTC

  1. investigating Nov 20, 2025, 08:57 PM UTC

    We are currently experiencing an issue affecting Premium Widgets. New widgets cannot be added at this time due to a vendor-related problem. Our team is actively monitoring the situation and will provide updates as soon as they are available.

  2. resolved Nov 20, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 31, 2025 Notice Regarding Kajabi Support Wait Times 16d 23h

Started Oct 31, 2025, 08:17 PM UTC· resolved Nov 17, 2025, 07:37 PM UTC

  1. identified Oct 31, 2025, 08:17 PM UTC

    We're experiencing a high volume of inquiries and wait times may be longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com. We appreciate your patience and understanding.

  2. identified Nov 06, 2025, 06:19 PM UTC

    We’re currently experiencing longer-than-usual response times from our Support team following a major technology migration completed on Wednesday (10/29) night. Unexpected issues from this process have created a backlog. Our team is actively working to resolve this and expects to return to normal response times by Monday (or sooner).

  3. resolved Nov 17, 2025, 07:37 PM UTC

    Our support backlog is back to a stable state. Thank you for your patience and understanding over the past few weeks while our team worked diligently to restore normal service.

Read the full incident report →

Minor October 20, 2025 Partial Service Disruption 16h 23m Automated Site Emails, Offer Checkout, Marketing Email Editing and Scheduling

Started Oct 20, 2025, 07:50 AM UTC· resolved Oct 21, 2025, 12:13 AM UTC

  1. investigating Oct 20, 2025, 07:50 AM UTC

    We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.

  2. investigating Oct 20, 2025, 07:50 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 09:47 AM UTC

    Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed. Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.

  4. resolved Oct 21, 2025, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025 Intermittent PayPal Availability –

Started Oct 17, 2025, 05:02 PM UTC· resolved Oct 17, 2025, 05:02 PM UTC

  1. resolved Oct 17, 2025, 05:02 PM UTC

    Some checkouts that offered multiple payment methods did not display PayPal as an option. Other payment methods with Kajabi Payments and Stripe continued to function normally during this period. Our engineering team identified the cause and released a fix. This incident is now resolved.

Read the full incident report →

Notice October 16, 2025 Elevated Checkouts Errors due to Paypal 2h 10m

Started Oct 16, 2025, 06:59 PM UTC· resolved Oct 16, 2025, 09:09 PM UTC

  1. investigating Oct 16, 2025, 06:59 PM UTC

    PayPal is investigating an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894 We’ve identified that this is also causing some checkout elements (such as the Card field with Kajabi Payments and Stripe) to not render correctly when PayPal is also enabled at checkout.

  2. investigating Oct 16, 2025, 07:49 PM UTC

    We have implemented a fix to address an issue where some checkout elements did not render correctly when PayPal was enabled at checkout, as a result of the ongoing issue with the PayPal REST API. Paypal is continuing to investigate an issue with their REST API causing checkouts using PayPal to fail, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/89894

  3. monitoring Oct 16, 2025, 08:01 PM UTC

    We’re observing recovery in PayPal functionality. We are continuing to closely monitor checkout processes and will update this status with any new information.

  4. resolved Oct 16, 2025, 09:09 PM UTC

    This incident has been resolved by PayPal.

Read the full incident report →

Notice October 16, 2025 Elevated PayPal errors 2h 27m

Started Oct 16, 2025, 03:31 PM UTC· resolved Oct 16, 2025, 05:58 PM UTC

  1. investigating Oct 16, 2025, 03:31 PM UTC

    We are aware of an issue affecting checkouts using PayPal. We are actively investigating the issue, and we will provide updates to this page as soon as possible. We have not identified any issues with other payment processors: Kajabi Payments and Stripe, which are fully operational.

  2. monitoring Oct 16, 2025, 04:33 PM UTC

    We have observed PayPal checkouts are recovering. We are continuing to closely monitor checkout processes and will update this status with any new information.

  3. resolved Oct 16, 2025, 05:58 PM UTC

    This incident has been resolved by PayPal and we have observed full recovery.

Read the full incident report →

Notice October 15, 2025 Communities doesn't load error 2h 9m

Started Oct 15, 2025, 06:20 PM UTC· resolved Oct 15, 2025, 08:30 PM UTC

  1. investigating Oct 15, 2025, 06:20 PM UTC

    We are currently investigating an issue that is preventing some Communities from loading. We will update you as soon as we have more information.

  2. monitoring Oct 15, 2025, 07:56 PM UTC

    We have identified the root cause of the issue and pushed out a fix. We are continuing to monitor the situation.

  3. resolved Oct 15, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →