Kajabi Outage History

Kajabi is up right now

Kajabi had 60 outages in the last 2 years totaling 18h 28m of downtime — averaging 2.5 incidents per month.

There were 60 Kajabi outages since July 9, 2025 totaling 18h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kajabi.com

Notice September 3, 2025

Admin Panel Inaccessible

Detected by Pingoru
Sep 03, 2025, 05:00 PM UTC
Resolved
Sep 03, 2025, 06:07 PM UTC
Duration
1h 7m
Affected: App Availability
Timeline · 3 updates
  1. investigating Sep 03, 2025, 05:00 PM UTC

    A critical piece of our infrastructure is experiencing an interruption, causing a site-wide outage where pages are unresponsive. This issue is our highest priority. We will keep you informed on this page as we work toward a fix.

  2. monitoring Sep 03, 2025, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2025, 06:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2025

Delay in reporting and statistical data in some areas of the app.

Detected by Pingoru
Aug 18, 2025, 08:51 PM UTC
Resolved
Aug 18, 2025, 11:23 PM UTC
Duration
2h 31m
Timeline · 2 updates
  1. identified Aug 18, 2025, 08:51 PM UTC

    We're currently experiencing a delays in processing reporting and statistical data. We have identified the issue and working on implementing a solution. We'll update this status as we get more information.

  2. resolved Aug 18, 2025, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2025

Live Chat Unavailable

Detected by Pingoru
Aug 18, 2025, 11:39 AM UTC
Resolved
Aug 18, 2025, 12:34 PM UTC
Duration
55m
Timeline · 2 updates
  1. investigating Aug 18, 2025, 11:39 AM UTC

    Due to a vendor outage, live chat may be currently unavailable. If you require assistance, please email [email protected] and an agent will be in touch with you. Thank you for your patience and understanding, we will update this page as soon as we have updates to share.

  2. resolved Aug 18, 2025, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 12, 2025

Cloudflare Service Issues affecting access to Hero sites with unexpected 500 errors

Detected by Pingoru
Aug 12, 2025, 07:37 PM UTC
Resolved
Aug 12, 2025, 10:01 PM UTC
Duration
2h 23m
Timeline · 3 updates
  1. investigating Aug 12, 2025, 07:37 PM UTC

    We are aware of a Cloudflare incident that is causing your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue and we will provide updates to this page as soon as possible.

  2. monitoring Aug 12, 2025, 09:37 PM UTC

    Cloudflare have implemented a fix and resolved their incident. We will continue to monitor the situation.

  3. resolved Aug 12, 2025, 10:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 10, 2025

Unable to Log In to the Kajabi App on iOS Devices

Detected by Pingoru
Aug 10, 2025, 05:50 AM UTC
Resolved
Aug 10, 2025, 07:46 AM UTC
Duration
1h 56m
Timeline · 3 updates
  1. investigating Aug 10, 2025, 05:50 AM UTC

    We’re currently investigating an issue that’s affecting logins to the Kajabi App using iOS devices. We’ll share updates as soon as more information is available.

  2. monitoring Aug 10, 2025, 07:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 10, 2025, 07:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025

CEDS setup failing

Detected by Pingoru
Aug 06, 2025, 06:37 PM UTC
Resolved
Aug 06, 2025, 08:29 PM UTC
Duration
1h 51m
Timeline · 3 updates
  1. investigating Aug 06, 2025, 06:37 PM UTC

    We're currently investigating an issue that is causing new Custom Email Domain(CEDS) connections to fail. We will keep you posted as soon as we have information to share.

  2. identified Aug 06, 2025, 08:19 PM UTC

    We have identified the root cause of the issue and are actively working on a resolution. We will continue to keep you updated.

  3. resolved Aug 06, 2025, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 1, 2025

Intermittent PayPal Checkout Errors

Detected by Pingoru
Aug 01, 2025, 01:05 PM UTC
Resolved
Aug 01, 2025, 03:36 PM UTC
Duration
2h 31m
Timeline · 2 updates
  1. identified Aug 01, 2025, 01:05 PM UTC

    We are aware of a PayPal incident resulting in intermittent PayPal errors at checkout. PayPal is investigating the issue, and we will provide updates to this page as soon as possible. We have not identified any issues with other payment processors: Stripe and Kajabi Payments, which are fully operational

  2. resolved Aug 01, 2025, 03:36 PM UTC

    This incident is now resolved.

Read the full incident report →

Notice July 31, 2025

File Upload Issues

Detected by Pingoru
Jul 31, 2025, 02:35 AM UTC
Resolved
Jul 31, 2025, 03:05 AM UTC
Duration
30m
Timeline · 3 updates
  1. investigating Jul 31, 2025, 02:35 AM UTC

    We're currently investigating an issue that is affecting file uploads. We will keep you posted as soon as we have information to share.

  2. monitoring Jul 31, 2025, 02:56 AM UTC

    A fix has been implemented and we're currently monitoring file uploads. Please let us know if you continue to encounter any errors.

  3. resolved Jul 31, 2025, 03:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2025

Intermittent Checkout Errors

Detected by Pingoru
Jul 24, 2025, 04:52 PM UTC
Resolved
Jul 24, 2025, 08:12 PM UTC
Duration
3h 19m
Timeline · 3 updates
  1. investigating Jul 24, 2025, 04:52 PM UTC

    We are currently investigating elevated checkout errors when a checkout form has a custom form field. We will update this page when we have more information to share.

  2. monitoring Jul 24, 2025, 05:19 PM UTC

    A fix has been implemented by an upstream service to address the issue that caused checkouts to fail. We are currently monitoring and coordinating with the upstream service to ensure full recovery.

  3. resolved Jul 24, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2025

Unable to Access Coaching Groups

Detected by Pingoru
Jul 09, 2025, 12:01 AM UTC
Resolved
Jul 09, 2025, 01:23 AM UTC
Duration
1h 22m
Timeline · 2 updates
  1. investigating Jul 09, 2025, 12:01 AM UTC

    We're currently investigating an issue that's causing Coaching groups to be inaccessible. Our engineering team is actively working on it, and we'll share updates as soon as we have more information.

  2. resolved Jul 09, 2025, 01:23 AM UTC

    The issue has been fixed, and Group Coaching should now be functioning as expected. This incident is resolved. Thank you for your patience!

Read the full incident report →