JumpCloud Outage History

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JumpCloud had 48 outages in the last 2 years totaling 75h 1m of downtime — averaging 2 incidents per month.

There were 48 JumpCloud outages since February 25, 2025 totaling 75h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.jumpcloud.com

Minor September 3, 2026

Dynamic Group Delays

Detected by Pingoru
Sep 03, 2026, 06:07 AM UTC
Resolved
Sep 03, 2026, 12:22 PM UTC
Duration
6h 15m
Affected: Groups (user/devices) - US Region
Timeline · 6 updates
  1. investigating Sep 03, 2026, 06:07 AM UTC

    JumpCloud is currently experiencing delays in assigning Users and Systems to Dynamic Groups. Administrators may see delays in these Group membership updates, and thus delays in provisioning to connected resources.

  2. identified Sep 03, 2026, 06:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 03, 2026, 08:56 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 03, 2026, 10:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 03, 2026, 10:54 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 03, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Degraded Console Service - Devices Page slowness

Detected by Pingoru
May 08, 2026, 06:41 AM UTC
Resolved
May 08, 2026, 08:28 AM UTC
Duration
1h 46m
Affected: Admin Console - US Region
Timeline · 4 updates
  1. investigating May 08, 2026, 06:41 AM UTC

    We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. identified May 08, 2026, 06:44 AM UTC

    The issue has been identified and the team is working on the fix.

  3. monitoring May 08, 2026, 06:51 AM UTC

    A fix has been implemented. We are currently monitoring the results.

  4. resolved May 08, 2026, 08:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

Degraded Agent Service on MacOS, Windows and Linux

Detected by Pingoru
Apr 28, 2026, 08:01 AM UTC
Resolved
Apr 28, 2026, 09:55 AM UTC
Duration
1h 53m
Affected: Agent - US Region
Timeline · 4 updates
  1. investigating Apr 28, 2026, 08:01 AM UTC

    We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. identified Apr 28, 2026, 08:57 AM UTC

    The issue has been identified and a fix will be implemented soon.

  3. monitoring Apr 28, 2026, 09:00 AM UTC

    A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.

  4. resolved Apr 28, 2026, 09:55 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor April 2, 2026

LDAP Directory Processing Delay

Detected by Pingoru
Apr 02, 2026, 05:08 PM UTC
Resolved
Apr 02, 2026, 05:55 PM UTC
Duration
47m
Affected: LDAP - US Region
Timeline · 4 updates
  1. investigating Apr 02, 2026, 05:08 PM UTC

    We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.

  2. identified Apr 02, 2026, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 05:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Console slowness due to CloudFlare Network issue in Asia region

Detected by Pingoru
Nov 21, 2025, 12:34 PM UTC
Resolved
Nov 21, 2025, 02:30 PM UTC
Duration
1h 56m
Affected: Cloudflare CDN/Cache
Timeline · 3 updates
  1. investigating Nov 21, 2025, 12:34 PM UTC

    We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.

  2. monitoring Nov 21, 2025, 12:44 PM UTC

    Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl

  3. resolved Nov 21, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Remote-Assist Intermittent issues

Detected by Pingoru
Nov 11, 2025, 08:17 AM UTC
Resolved
Nov 11, 2025, 09:41 AM UTC
Duration
1h 23m
Affected: Remote Assist - US Region
Timeline · 4 updates
  1. investigating Nov 11, 2025, 08:17 AM UTC

    We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.

  2. identified Nov 11, 2025, 08:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 09:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

Navigation affected at the JumpCloud website

Detected by Pingoru
Oct 14, 2025, 08:52 AM UTC
Resolved
Oct 14, 2025, 02:18 PM UTC
Duration
5h 26m
Affected: www.jumpcloud.com
Timeline · 6 updates
  1. investigating Oct 14, 2025, 08:52 AM UTC

    We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected. We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root. More details can be found at https://www.cloudflarestatus.com We will update as soon as CloudFlare has fixed the issue.

  2. identified Oct 14, 2025, 08:59 AM UTC

    CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates.

  3. identified Oct 14, 2025, 12:51 PM UTC

    CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com

  4. identified Oct 14, 2025, 01:34 PM UTC

    CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com

  5. monitoring Oct 14, 2025, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 14, 2025, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025

JumpCloud Remote Assist Unavailable

Detected by Pingoru
Oct 09, 2025, 02:20 PM UTC
Resolved
Oct 09, 2025, 02:40 PM UTC
Duration
19m
Affected: Remote Assist - US RegionRemote Assist - EU Region
Timeline · 4 updates
  1. investigating Oct 09, 2025, 02:20 PM UTC

    We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.

  2. investigating Oct 09, 2025, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2025, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 02:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

Admin Portal Performance

Detected by Pingoru
Oct 07, 2025, 09:31 AM UTC
Resolved
Oct 07, 2025, 11:23 AM UTC
Duration
1h 51m
Affected: Admin Console - US Region
Timeline · 3 updates
  1. investigating Oct 07, 2025, 09:32 AM UTC

    We are investigating slow performance with the Admin Portal. We will update within an hour.

  2. monitoring Oct 07, 2025, 11:08 AM UTC

    Our investigation uncovered intermittent latencies at several end-points which caused slow response times at the Admin portal for a few customers. Out of an abundance of caution, we have rolled back a recent update and will continue monitoring.

  3. resolved Oct 07, 2025, 11:23 AM UTC

    The issue is now marked as resolved.

Read the full incident report →

Minor September 18, 2025

Software Inventory Delay

Detected by Pingoru
Sep 18, 2025, 11:57 AM UTC
Resolved
Sep 18, 2025, 02:35 PM UTC
Duration
2h 37m
Affected: System Insights - US Region
Timeline · 5 updates
  1. investigating Sep 18, 2025, 11:57 AM UTC

    We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.

  2. identified Sep 18, 2025, 01:03 PM UTC

    We have identified the issue and are applying a fix to resolve this issue. We will update within an hour.

  3. identified Sep 18, 2025, 02:07 PM UTC

    We are still applying the fix. We will update as soon as the delay reduces.

  4. monitoring Sep 18, 2025, 02:17 PM UTC

    The fix has been applied. Software Inventory data is now within the acceptable time range. We will continue to monitor.

  5. resolved Sep 18, 2025, 02:35 PM UTC

    The data is now remaining within the acceptable range. We consider this to be resolved.

Read the full incident report →

Notice September 4, 2025

Reporting Data Delay

Detected by Pingoru
Sep 04, 2025, 01:14 PM UTC
Resolved
Sep 04, 2025, 09:34 PM UTC
Duration
8h 20m
Affected: Reporting - US Region
Timeline · 5 updates
  1. identified Sep 04, 2025, 01:14 PM UTC

    We are seeing issues with stale data on reports in JumpCloud. We have deployed the relevant fix and will continue to monitor this issue. Please note that data in reports is only affected and all other data is correct. We will update within 1 hour.

  2. identified Sep 04, 2025, 02:47 PM UTC

    We are still working on this issue. We are monitoring the reduction in stale data and will provide a further update in the next few hours.

  3. monitoring Sep 04, 2025, 05:24 PM UTC

    A fix has been implemented and we are currently monitoring the progress in updating the stale data. We will provide further updates in the next two hours.

  4. monitoring Sep 04, 2025, 07:21 PM UTC

    We are still monitoring the progress in updating the stale data. We will continue to provide regular communication. Please expect the another update within the next two hours.

  5. resolved Sep 04, 2025, 09:34 PM UTC

    This incident has been resolved. Reports data is now fully up to date.

Read the full incident report →

Major August 28, 2025

Console Service Outage

Detected by Pingoru
Aug 28, 2025, 11:46 AM UTC
Resolved
Aug 28, 2025, 12:19 PM UTC
Duration
32m
Affected: User Console - US RegionAdmin Console - US Region
Timeline · 4 updates
  1. investigating Aug 28, 2025, 11:46 AM UTC

    We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.

  2. identified Aug 28, 2025, 11:56 AM UTC

    CloudFlare is reporting Network Performance issues in the Jakarta region. CloudFlare is working to resolve the issue. More information can be found at https://www.cloudflarestatus.com/

  3. monitoring Aug 28, 2025, 12:02 PM UTC

    CloudFlare has implemented a fix and the admin and user consoles are accessible now from the affected region. We are monitoring and will mark this as resolved as soon as CloudFlare confirms resolution.

  4. resolved Aug 28, 2025, 12:19 PM UTC

    This incident is now marked as resolved following the update at CloudFlare status page - https://www.cloudflarestatus.com/ (Past Incidents).

Read the full incident report →

Minor August 25, 2025

Directory Insights Events Failing to Propagate

Detected by Pingoru
Aug 25, 2025, 05:59 PM UTC
Resolved
Aug 25, 2025, 07:59 PM UTC
Duration
2h
Affected: Directory Insights - US Region
Timeline · 3 updates
  1. investigating Aug 25, 2025, 05:59 PM UTC

    We're currently investigating an issue with some Directory, SSO, and Password Manager insights events not propagating. We'll provide an update as soon as we have more information.

  2. monitoring Aug 25, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 07:59 PM UTC

    This incident has been resolved. The team is working on a data backfill process for missing events from this event, and we expect this to complete in several hours.

Read the full incident report →

Minor August 21, 2025

Admin Portal Latency due to Cloudflare issues

Detected by Pingoru
Aug 21, 2025, 07:16 PM UTC
Resolved
Aug 21, 2025, 08:35 PM UTC
Duration
1h 18m
Affected: Cloudflare CDN/Cache
Timeline · 2 updates
  1. monitoring Aug 21, 2025, 07:16 PM UTC

    We are monitoring an issue with Cloudflare causing intermittent latency with JumpCloud services. All services are functional, however some customers may experience intermittent latency when accessing the Admin portal or other services. Cloudflare status can be monitored here: https://www.cloudflarestatus.com/

  2. resolved Aug 21, 2025, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 9, 2025

LDAP Service Outage

Detected by Pingoru
Aug 09, 2025, 06:44 AM UTC
Resolved
Aug 09, 2025, 08:43 AM UTC
Duration
1h 59m
Affected: LDAP - US Region
Timeline · 5 updates
  1. investigating Aug 09, 2025, 06:44 AM UTC

    We are currently investigating reports of an accessibility outage with JumpCloud's LDAP-as-a-Service, and will update the status as more information becomes available.

  2. identified Aug 09, 2025, 07:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 09, 2025, 08:08 AM UTC

    We are continuing to work on implementing a fix for this issue.

  4. monitoring Aug 09, 2025, 08:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 09, 2025, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →