JumpCloud experienced a minor incident on September 3, 2026 affecting Groups (user/devices) - US Region, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Groups (user/devices) - US Region
Update timeline
- investigating Sep 03, 2026, 06:07 AM UTC
JumpCloud is currently experiencing delays in assigning Users and Systems to Dynamic Groups. Administrators may see delays in these Group membership updates, and thus delays in provisioning to connected resources.
- identified Sep 03, 2026, 06:14 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2026, 08:56 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 03, 2026, 10:05 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2026, 10:54 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2026, 12:22 PM UTC
This incident has been resolved.