Jive Software Outage History

Jive Software partial outage View live status →

Jive Software had 46 outages in the last 2 years totaling 1052h 29m of downtime — averaging 1.9 incidents per month.

There were 46 Jive Software outages since October 6, 2024 totaling 1052h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jivesoftware.com

Major September 30, 2026

[FogBugz] Microsoft 365 mailbox authorization failures

Detected by Pingoru
Sep 30, 2026, 12:36 PM UTC
Resolved
Oct 01, 2026, 12:06 AM UTC
Duration
11h 30m
Affected: Email
Timeline · 4 updates
  1. investigating Sep 30, 2026, 12:36 PM UTC

    We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize an Exchange Online mailbox may receive a sign-in error and be unable to complete authorization. Our team is actively investigating and working to restore normal functionality. We will post an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

  2. identified Sep 30, 2026, 01:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2026, 12:06 AM UTC

    This issue shuld be resolved now.

Read the full incident report →

Major September 28, 2026

[Fogbugz] Errors and timeouts affecting search, filters, and API requests

Detected by Pingoru
Sep 28, 2026, 02:34 PM UTC
Resolved
Sep 29, 2026, 05:10 PM UTC
Duration
1d 2h
Affected: APICases/Case HistoryElasticSearch
Timeline · 3 updates
  1. investigating Sep 28, 2026, 02:34 PM UTC

    Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue

  2. monitoring Sep 28, 2026, 03:25 PM UTC

    We have deployed a fix for the issue affecting search, saved filters, dashboards, and API requests that rely on search or filters. We are monitoring performance and error rates to confirm that response times have returned to normal and requests are completing successfully. We will provide another update once the fix has been verified.

  3. resolved Sep 29, 2026, 05:10 PM UTC

    The fix has been verified. Search, saved filters, dashboards, and API requests that rely on search or filters are responding normally, and we are no longer seeing the errors or timeouts associated with this incident.

Read the full incident report →

Critical September 9, 2026

Kiln access blocked

Detected by Pingoru
Sep 09, 2026, 03:47 AM UTC
Resolved
Sep 09, 2026, 04:03 AM UTC
Duration
15m
Affected: Kiln
Timeline · 2 updates
  1. investigating Sep 09, 2026, 03:47 AM UTC

    We are investigating the root cause of a maintenance page showing up when attempting to access Kiln.

  2. resolved Sep 09, 2026, 04:03 AM UTC

    Kiln should be accessible now.

Read the full incident report →

Major August 22, 2026

Jive Instances Slow / Not Loading

Detected by Pingoru
Aug 22, 2026, 03:26 AM UTC
Resolved
Aug 24, 2026, 03:17 AM UTC
Duration
1d 23h
Affected: Jive Cloud US RegionJive Cloud EU Region
Timeline · 4 updates
  1. investigating Aug 22, 2026, 03:26 AM UTC

    Jive Unity instances are experiencing slow loading or failure to load. This is being actively investigated and we are working toward a resolution.

  2. investigating Aug 22, 2026, 07:50 AM UTC

    Investigation is ongoing - we have restored most of the instances/functionality and are working on bringing everything back up

  3. monitoring Aug 22, 2026, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 03:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 27, 2026

Search not working for Jive Unity

Detected by Pingoru
Jul 27, 2026, 09:40 AM UTC
Resolved
Jul 27, 2026, 08:20 PM UTC
Duration
10h 40m
Affected: Jive Cloud US RegionJive Cloud EU RegionSearch USSearch EU
Timeline · 3 updates
  1. investigating Jul 27, 2026, 09:40 AM UTC

    We are currently investigating an issue affecting search capabilities for EU and US instance. Our infrastructure team is investigating this with top priority, we apologize for any inconvenience caused.

  2. monitoring Jul 27, 2026, 01:55 PM UTC

    A fix has been implemented, and search capabilities have been restored for Jive Unity instances in the US and EU regions. We are monitoring the service to confirm continued stability.

  3. resolved Jul 27, 2026, 08:20 PM UTC

    The search issues affecting certain Jive instances have been resolved.

Read the full incident report →

Minor July 27, 2026

Delayed inbound email processing for some FogBugz mailboxes

Detected by Pingoru
Jul 27, 2026, 03:30 AM UTC
Resolved
Jul 30, 2026, 11:51 PM UTC
Duration
3d 20h
Affected: Email
Timeline · 5 updates
  1. identified Jul 27, 2026, 03:30 AM UTC

    We identified an issue in the endpoint-discovery path used by a subset of Exchange Online mailbox configurations. We are applying a mitigation to bypass the affected path and validating recovery across affected mailboxes. Delayed inbound email processing may continue while remediation is in progress.

  2. monitoring Jul 27, 2026, 02:07 PM UTC

    We identified delayed inbound email processing affecting a subset of FogBugz email integrations. A configuration change has been applied to the affected integrations, and processing has resumed for those validated so far. We are continuing to monitor recovery and validate the remaining affected integration. We will provide a final update once validation is complete.

  3. monitoring Jul 27, 2026, 11:59 PM UTC

    A workaround has been successfully applied, and inbound email processing has resumed for the affected integrations. We are continuing to monitor the service while we work on a permanent fix. We will provide another update if there are any material changes or further impact.

  4. monitoring Jul 29, 2026, 12:10 AM UTC

    We continue to monitor the service following the mitigation applied earlier. Inbound email processing remains operational, and no additional impact has been identified at this time. Our team is continuing to work toward a permanent resolution. We will provide another update if there are any material changes.

  5. resolved Jul 30, 2026, 11:51 PM UTC

    This incident has been resolved. Inbound email processing remains operational, and no additional impact has been observed following the mitigation.

Read the full incident report →

Major July 23, 2026

Sococo Embedded Media Service Disruption

Detected by Pingoru
Jul 23, 2026, 01:39 PM UTC
Resolved
Jul 23, 2026, 11:55 PM UTC
Duration
10h 16m
Affected: Sococo
Timeline · 2 updates
  1. identified Jul 23, 2026, 01:39 PM UTC

    We have identified an issue affecting Sococo’s embedded media features. Users may be unable to start microphone, camera, or screen-sharing sessions in Sococo. Our Development team is working on the required service restoration. We will provide another update once recovery has been verified.

  2. resolved Jul 23, 2026, 11:55 PM UTC

    The issue affecting SOCOCO has been fixed. The updated version was deployed to production, and the resolution was successfully validated. Please contact Support if you continue to experience any problems.

Read the full incident report →

Critical June 28, 2026

FogBugz access and API errors

Detected by Pingoru
Jun 28, 2026, 05:54 PM UTC
Resolved
Jun 29, 2026, 12:29 AM UTC
Duration
6h 34m
Affected: APIWebsite
Timeline · 3 updates
  1. investigating Jun 28, 2026, 05:54 PM UTC

    Investigating — Some FogBugz customers are currently experiencing access issues and intermittent errors when using the application. This may prevent normal work in FogBugz. We are actively investigating and will share another update as soon as possible.

  2. monitoring Jun 28, 2026, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 12:29 AM UTC

    The issue affecting access to FogBugz and causing intermittent API errors has now been resolved. We appreciate your patience while we worked to resolve this issue.

Read the full incident report →

Major May 7, 2026

Jive - System Error Viewing All User Profiles

Detected by Pingoru
May 07, 2026, 05:29 PM UTC
Resolved
May 11, 2026, 09:06 PM UTC
Duration
4d 3h
Affected: Jive Cloud US RegionJive Cloud EU RegionJive Hosted EU Region
Timeline · 8 updates
  1. investigating May 07, 2026, 05:29 PM UTC

    We are currently investigating an issue where User Profiles throw system errors and cannot be viewed.

  2. identified May 08, 2026, 02:39 AM UTC

    Our teams have identified the issue and a fix is in the process of being implemented.

  3. identified May 08, 2026, 03:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 08, 2026, 04:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 10, 2026, 12:44 AM UTC

    The issue has been fixed and services are operating normally again at this time. We are continuing to closely monitor the situation to ensure ongoing stability and will provide further updates if necessary.

  6. monitoring May 10, 2026, 09:45 AM UTC

    We are continuing to monitor.

  7. monitoring May 10, 2026, 08:24 PM UTC

    We are continuing to monitor the situation.

  8. resolved May 11, 2026, 09:06 PM UTC

    The incident has been resolved

Read the full incident report →

Minor March 11, 2026

Jive Cloud activity feed and new post indicators not updating in US region

Detected by Pingoru
Mar 11, 2026, 08:58 PM UTC
Resolved
Mar 13, 2026, 12:19 AM UTC
Duration
1d 3h
Affected: Jive Cloud US Region
Timeline · 3 updates
  1. investigating Mar 11, 2026, 08:58 PM UTC

    We are currently aware of an issue affecting Jive Cloud where the activity feed and new post indicators may not update correctly. The issue is currently under investigation.

  2. monitoring Mar 12, 2026, 12:05 AM UTC

    We have resolved the issue affecting Jive Cloud where the activity feed and new post indicators was not updating correctly. We will continue to monitor the situation.

  3. resolved Mar 13, 2026, 12:19 AM UTC

    We have confirmed that the activity feed and new post indicators are now loading correctly and this issue has been resolved.

Read the full incident report →

Minor March 11, 2026

Jive Cloud videos stuck in encoding or error state

Detected by Pingoru
Mar 11, 2026, 06:16 PM UTC
Resolved
Mar 12, 2026, 03:13 AM UTC
Duration
8h 56m
Affected: Video USVideo EU
Timeline · 3 updates
  1. investigating Mar 11, 2026, 06:16 PM UTC

    We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.

  2. monitoring Mar 11, 2026, 07:52 PM UTC

    A fix has been deployed, and we are currently monitoring the results.

  3. resolved Mar 12, 2026, 03:13 AM UTC

    The issue with videos stuck in encoding or error state has been resolved.

Read the full incident report →

Major March 8, 2026

[Streetsmart] Experiencing issues related to shifts, jobs and device connectivity

Detected by Pingoru
Mar 08, 2026, 04:34 PM UTC
Resolved
Mar 10, 2026, 10:06 PM UTC
Duration
2d 5h
Affected: StreetSmart
Timeline · 6 updates
  1. investigating Mar 08, 2026, 04:34 PM UTC

    We are currently experiencing issues related to shifts, jobs and device connectivity and currently investigating the behavior.

  2. monitoring Mar 08, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results. In case you face further issues, please contact the Streetsmart Support Team.

  3. monitoring Mar 09, 2026, 03:51 AM UTC

    The issues haven't been reported now. We are continuing to monitor this.

  4. monitoring Mar 10, 2026, 04:17 AM UTC

    No further issues have been reported at this time, and we continue to monitor this.

  5. monitoring Mar 10, 2026, 12:17 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 10, 2026, 10:06 PM UTC

    The issues with shifts, jobs and device connectivity have been resolved.

Read the full incident report →

Major February 17, 2026

Streetsmart login issues

Detected by Pingoru
Feb 17, 2026, 08:11 PM UTC
Resolved
Feb 18, 2026, 10:30 PM UTC
Duration
1d 2h
Affected: StreetSmart
Timeline · 4 updates
  1. investigating Feb 17, 2026, 08:11 PM UTC

    We have received a number of reports about people being unable to log in to Streetsmart. We are currently investigating the issue and assessing the blast radius. Users facing the issue should create a support ticket.

  2. identified Feb 17, 2026, 11:37 PM UTC

    We have identified the issue causing login and sync issues with the StreetSmart app. Our Infrastructure team has implemented a fix for the login issues, and we are working on a fix for the sync issues.

  3. monitoring Feb 18, 2026, 11:35 AM UTC

    The issue causing login and sync issues for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.

  4. resolved Feb 18, 2026, 10:30 PM UTC

    We have now resolved the login issues for Streetsmart.

Read the full incident report →

Minor January 26, 2026

Streetsmart locations not refreshing

Detected by Pingoru
Jan 26, 2026, 09:50 AM UTC
Resolved
Jan 29, 2026, 03:28 AM UTC
Duration
2d 17h
Affected: StreetSmart
Timeline · 5 updates
  1. investigating Jan 26, 2026, 09:50 AM UTC

    We are investigating an issue were some of our users are not able to refresh locations. We are working on this with High priority

  2. identified Jan 27, 2026, 01:40 AM UTC

    We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.

  3. identified Jan 27, 2026, 01:41 AM UTC

    We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.

  4. monitoring Jan 28, 2026, 11:47 PM UTC

    The issue impacting location refreshes for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.

  5. resolved Jan 29, 2026, 03:28 AM UTC

    The issue affecting location refreshes for StreetSmart has been resolved. Please contact Support if you experience any further issues.

Read the full incident report →

Minor January 24, 2026

Intermittent Service Disruptions (Placeable)

Detected by Pingoru
Jan 24, 2026, 03:22 AM UTC
Resolved
Jan 25, 2026, 02:58 PM UTC
Duration
1d 11h
Affected: Placeable
Timeline · 3 updates
  1. investigating Jan 24, 2026, 03:22 AM UTC

    Intermittent Service Disruptions - Under certain conditions, the Placeable service is not completing graceful restarts as expected. - During these periods, system load increases, which may impact availability. Current actions: - Implementing fixes to ensure restart procedures complete without blocking - Reviewing recent changes that may have contributed to this behavior We are actively investigating the issue and will post further updates as progress is made.

  2. monitoring Jan 24, 2026, 08:18 AM UTC

    A fix has been implemented and we are monitoring the service.

  3. resolved Jan 25, 2026, 02:58 PM UTC

    The incident has been resolved and all services are operating normally.

Read the full incident report →

Minor January 15, 2026

Web login and potentially other services returning 504 errors

Detected by Pingoru
Jan 15, 2026, 04:09 PM UTC
Resolved
Jan 17, 2026, 02:04 PM UTC
Duration
1d 21h
Affected: StreetSmart
Timeline · 3 updates
  1. investigating Jan 15, 2026, 04:09 PM UTC

    We are currently investigating reports of intermittent 504 errors when attempting to login via web (may be impacting other services too)

  2. monitoring Jan 15, 2026, 04:30 PM UTC

    A fix has been implemented and we are monitoring

  3. resolved Jan 17, 2026, 02:04 PM UTC

    The incident has been resolved and all services are operating normally.

Read the full incident report →

Major December 29, 2025

Email Delivery Issues

Detected by Pingoru
Dec 29, 2025, 02:32 PM UTC
Resolved
Dec 30, 2025, 12:25 AM UTC
Duration
9h 53m
Affected: StreetSmart
Timeline · 3 updates
  1. investigating Dec 29, 2025, 02:32 PM UTC

    We are investigating an issue affecting email delivery for forms and reports. Some emails may be delayed or not delivered as expected. We will provide updates as more information becomes available.

  2. monitoring Dec 29, 2025, 04:02 PM UTC

    We have identified and resolved an issue affecting the delivery of scheduled and manual email reports in StreetSmart. The system is now fully operational and emails are being delivered as expected. If you continue to experience issues, please contact support.

  3. resolved Dec 30, 2025, 12:25 AM UTC

    The issue affecting email delivery for forms and reports has been resolved. Emails are now being delivered as expected.

Read the full incident report →

Major December 29, 2025

Login Issues on the Web Portal

Detected by Pingoru
Dec 29, 2025, 02:49 AM UTC
Resolved
Dec 29, 2025, 04:30 AM UTC
Duration
1h 40m
Affected: StreetSmart
Timeline · 2 updates
  1. investigating Dec 29, 2025, 02:49 AM UTC

    We are currently investigating an issue affecting login access to the Web Portal (https://web.streetsmartmobile.com/). Some users may encounter errors or be unable to authenticate successfully. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

  2. resolved Dec 29, 2025, 04:30 AM UTC

    This incident has been resolved now.

Read the full incident report →

Minor December 5, 2025

FogBugz On-Demand users may be unable to save wiki edits

Detected by Pingoru
Dec 05, 2025, 12:56 AM UTC
Resolved
Dec 05, 2025, 09:34 AM UTC
Duration
8h 37m
Affected: Website
Timeline · 4 updates
  1. investigating Dec 05, 2025, 12:56 AM UTC

    We are currently investigating this issue.

  2. identified Dec 05, 2025, 03:51 AM UTC

    We have identified the issue impacting FogBugz On-Demand users, who may be unable to save wiki edits. We are working on implementing a solution.

  3. monitoring Dec 05, 2025, 07:13 AM UTC

    A solution for the issue has been deployed to production. All functionality is back to normal. We are monitoring to confirm the issue is resolved completely.

  4. resolved Dec 05, 2025, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare Incident Impacting DNN

Detected by Pingoru
Nov 18, 2025, 01:32 PM UTC
Resolved
Nov 18, 2025, 10:59 PM UTC
Duration
9h 27m
Affected: DNN Software
Timeline · 3 updates
  1. investigating Nov 18, 2025, 01:32 PM UTC

    We are currently experiencing an ongoing Cloudflare incident that is impacting https://store.dnnsoftware.com/. You can follow the upstream incident here: https://www.cloudflarestatus.com/ We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.

  2. monitoring Nov 18, 2025, 03:29 PM UTC

    Cloudflare has resolved the issue and we are now monitoring the issue

  3. resolved Nov 18, 2025, 10:59 PM UTC

    The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/

Read the full incident report →

Notice November 14, 2025

https://dnnsoftware.com/ is down

Detected by Pingoru
Nov 14, 2025, 01:16 AM UTC
Resolved
Nov 14, 2025, 01:55 AM UTC
Duration
39m
Affected: DNN Software
Timeline · 2 updates
  1. investigating Nov 14, 2025, 01:16 AM UTC

    Our team is currently investigating an issue where https://dnnsoftware.com/ is down, We will provide further updates as they become available.

  2. resolved Nov 14, 2025, 01:55 AM UTC

    The incident is now resolved.

Read the full incident report →

Major October 29, 2025

Placeable Bing-related outage

Detected by Pingoru
Oct 29, 2025, 08:44 PM UTC
Resolved
Oct 30, 2025, 01:48 PM UTC
Duration
17h 3m
Affected: Placeable
Timeline · 2 updates
  1. identified Oct 29, 2025, 08:44 PM UTC

    Some of the Placeable features that rely on the Bing API are currently down due to the ongoing Bing outage https://azure.status.microsoft/en-us/status. We are investigating the issue further.

  2. resolved Oct 30, 2025, 01:48 PM UTC

    The incident impacting Placeable features that rely on the Bing API has been resolved. The application is now fully operational again.

Read the full incident report →