Is Jive Software down?
Last checked 4m agoActive incident: SSL certificate errors on some connections
Jive Software is reporting degraded performance right now (last checked 4m ago). Services are up but slower or partially failing.
Real-time Jive Software status, recent outages, and incident history: pulled directly from Jive Software's official status page at status.jivesoftware.com every 5 minutes. Pingoru tracks 50 Jive Software services and has captured 30 incidents in the last 90 days (99.18% uptime). Get email, Slack, Discord, or webhook alerts the moment Jive Software reports a new incident, free for 3 monitors, no credit card.
Active incident 1
- Jive Cloud US RegionJive Cloud EU RegionKilnWebsite
Timeline · 4 updates
- identified · Oct 23, 2026, 05:35 AM UTC
We have identified an issue with SSL certificates on some endpoints. Some users may see certificate errors. This is more likely on Firefox, Apple devices, corporate proxies and strict API integrations. Other clients may not be affected. We are replacing the affected certificates and will update this page when the work is complete. Your data is not affected.
- identified · Oct 23, 2026, 05:37 AM UTC
We are continuing to work on a fix for this issue.
- identified · Oct 23, 2026, 03:05 PM UTC
We are continuing to work on a fix for this issue.
- identified · Oct 24, 2026, 01:45 AM UTC
We are continuing to work on a fix for this issue.
Latest: We are continuing to work on a fix for this issue.
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Recent outages & incidents
Past 90 days- Email
Timeline · 4 updates
- investigating · Sep 30, 2026, 12:36 PM UTC
We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize an Exchange Online mailbox may receive a sign-in error and be unable to complete authorization. Our team is actively investigating and working to restore normal functionality. We will post an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
- identified · Sep 30, 2026, 01:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Sep 30, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 01, 2026, 12:06 AM UTC
This issue shuld be resolved now.
Latest: This issue shuld be resolved now.
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- APICases/Case HistoryElasticSearch
Timeline · 3 updates
- investigating · Sep 28, 2026, 02:34 PM UTC
Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue
- monitoring · Sep 28, 2026, 03:25 PM UTC
We have deployed a fix for the issue affecting search, saved filters, dashboards, and API requests that rely on search or filters. We are monitoring performance and error rates to confirm that response times have returned to normal and requests are completing successfully. We will provide another update once the fix has been verified.
- resolved · Sep 29, 2026, 05:10 PM UTC
The fix has been verified. Search, saved filters, dashboards, and API requests that rely on search or filters are responding normally, and we are no longer seeing the errors or timeouts associated with this incident.
Latest: The fix has been verified. Search, saved filters, dashboards, and API requests that rely on search or filters are responding normally, and we are no longer seeing the errors or tim…
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- APICases/Case HistoryElasticSearch
Timeline · 5 updates
- investigating · Sep 25, 2026, 03:31 PM UTC
Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue
- identified · Sep 25, 2026, 03:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Sep 25, 2026, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Sep 25, 2026, 04:08 PM UTC
We are continuing to monitor for any further issues.
- resolved · Sep 26, 2026, 09:12 AM UTC
This incident has been resolved. Search, filters, dashboards and API requests have been working normally since the fix applied on September 25.
Latest: This incident has been resolved. Search, filters, dashboards and API requests have been working normally since the fix applied on September 25.
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- Kiln
Timeline · 2 updates
- investigating · Sep 09, 2026, 03:47 AM UTC
We are investigating the root cause of a maintenance page showing up when attempting to access Kiln.
- resolved · Sep 09, 2026, 04:03 AM UTC
Kiln should be accessible now.
Latest: Kiln should be accessible now.
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- Jive Cloud US RegionJive Cloud EU Region
Timeline · 4 updates
- investigating · Aug 22, 2026, 03:26 AM UTC
Jive Unity instances are experiencing slow loading or failure to load. This is being actively investigated and we are working toward a resolution.
- investigating · Aug 22, 2026, 07:50 AM UTC
Investigation is ongoing - we have restored most of the instances/functionality and are working on bringing everything back up
- monitoring · Aug 22, 2026, 10:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 24, 2026, 03:17 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Jive Software outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 50 components checked every 5 minutesThe longest incident in the last year, StreetSmart Workforce app missing from iOS App Store on February 28, 2026, ran for 10 days. 53 maintenance windows announced in the same period.
Most affected components, last 12 months
- StreetSmart8
- Jive Cloud US Region5
- Jive Cloud EU Region4
- Website4
- API3
Latest incidents
- SSL certificate errors on some connections
We have identified an issue with SSL certificates on some endpoints. Some users may see certificate errors. This is more likely on Firefox, Apple devices…
- [FogBugz] Microsoft 365 mailbox authorization failures
We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize…
- [Fogbugz] Errors and timeouts affecting search, filters, and API requests
Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These…
- Started Oct 23, 2026, 05:35 AM UTC · ● 6d 18h
- Started Sep 30, 2026, 12:36 PM UTC · Resolved Oct 01, 2026, 12:06 AM UTC · 11h 30m
- Started Sep 28, 2026, 02:34 PM UTC · Resolved Sep 29, 2026, 05:10 PM UTC · 1d 2h
- Started Sep 25, 2026, 03:31 PM UTC · Resolved Sep 26, 2026, 09:12 AM UTC · 17h 40m
- Kiln access blocked ResolvedStarted Sep 09, 2026, 03:47 AM UTC · Resolved Sep 09, 2026, 04:03 AM UTC · 15m
- Jive Instances Slow / Not Loading ResolvedStarted Aug 22, 2026, 03:26 AM UTC · Resolved Aug 24, 2026, 03:17 AM UTC · 1d 23h