Is Jive Software down?

We are investigating the root cause of a maintenance page showing up when attempting to access Kiln.

Kiln should be accessible now.

Jive Unity instances are experiencing slow loading or failure to load. This is being actively investigated and we are working toward a resolution.

Investigation is ongoing - we have restored most of the instances/functionality and are working on bringing everything back up

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting search capabilities for EU and US instance. Our infrastructure team is investigating this with top priority, we apologize for any inconvenience caused.

A fix has been implemented, and search capabilities have been restored for Jive Unity instances in the US and EU regions. We are monitoring the service to confirm continued stability.

The search issues affecting certain Jive instances have been resolved.

We identified an issue in the endpoint-discovery path used by a subset of Exchange Online mailbox configurations. We are applying a mitigation to bypass the affected path and validating recovery across affected mailboxes. Delayed inbound email processing may continue while remediation is in progress.

We identified delayed inbound email processing affecting a subset of FogBugz email integrations. A configuration change has been applied to the affected integrations, and processing has resumed for those validated so far. We are continuing to monitor recovery and validate the remaining affected integration. We will provide a final update once validation is complete.

A workaround has been successfully applied, and inbound email processing has resumed for the affected integrations. We are continuing to monitor the service while we work on a permanent fix. We will provide another update if there are any material changes or further impact.

We continue to monitor the service following the mitigation applied earlier. Inbound email processing remains operational, and no additional impact has been identified at this time. Our team is continuing to work toward a permanent resolution. We will provide another update if there are any material changes.

This incident has been resolved. Inbound email processing remains operational, and no additional impact has been observed following the mitigation.

We have identified an issue affecting Sococo’s embedded media features. Users may be unable to start microphone, camera, or screen-sharing sessions in Sococo. Our Development team is working on the required service restoration. We will provide another update once recovery has been verified.

The issue affecting SOCOCO has been fixed. The updated version was deployed to production, and the resolution was successfully validated. Please contact Support if you continue to experience any problems.